3Rd Line Support Engineer

Are you a Support Engineer looking to work with software that interacts with the real world?

A fantastic opportunity has come available to join the support team at an established company working on helping their clients in installing their product software and working through faults, collaborating with the development team.

You will be a 3rd Line Support Engineer working in a team of 6, gaining knowledge of the software product. Clients are pharmaceutical companies based in the United States and Europe.

The role offers flexible working hours with core hours between 9am and 4pm, hybrid arrangement with 2 days in the Bristol office and 3 days working from home, additional on call pay and great opportunity for travel.

Essential skillset:

• Knowledge of network and infrastructure like SQL server or Azure cloud
• C# exposure

Desirable:

• Previous experience as a Support Engineer or having support responsibilities
• Degree in Technical, Analytical or Scientific discipline

What you'll be doing:

• Learning the details about the software product
• Trouble-shooting software problems on both customer sites and in-house test environments
• Diagnosis of complex software issues
• Replicate reported software faults and pass them to the development team
• Understand customer requirements and translate these into new feature request

What you'll get:

• £30-40k salary depending on experience
• Hybrid working
• Flexible working hours
• 25 days holiday
• 5% pension
• Company healthcare scheme

If you're interested, please apply with your CV and we can arrange an informal chat to discuss the role and benefits in full detail.

To find out more about Computer Futures please visit (url removed)

Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Agency in relation to this vacancy | Registered office | 1st Floor, 75 King William Street, London, EC4N 7BE, United Kingdom | Partnership Number | OC(phone number removed) England and Wales