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Form of work
SalaryThis is a great opportunity for an experienced 2nd Line Engineer who is looking to get involved in complex project work with a clear route of progression.
Key Responsibilities:
- Provide 2nd Line technical support to clients via phone, email, and on-site visits.
- Troubleshoot and resolve hardware and software issues efficiently.
- Assist with the installation, configuration, and maintenance of IT equipment and software.
- Collaborate with the 1st Line Support team to escalate and manage issues.
- Document all support activities and maintain accurate records.
- Participate in regular team meetings to discuss and resolve ongoing technical challenges.
- Contribute to continuous improvement initiatives within the IT department.
- Previous experience carrying out 1st and 2nd Line Support ideally within a Service Desk environment
- Experience of supporting Microsoft based operating systems including Windows 7/10 and Server 2008/2012/2014/2019
- Strong working knowledge of Office 365
- Active Directory
- Ticket system management experience.
- Experience working within and ITIL environment
- Excellent relationship builder with a friendly approach who is driven to deliver, autonomous and self-directed.
- Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
- A proactive attitude with a commitment to providing excellent customer service.
What's on offer?
- Competitive salary up to £35,000 per year.
- Hybrid working model – 2 days per week in our Bristol office.
- Continuous progression opportunities with a clear path for career advancement.
- Opportunities for professional development and further training.
- Friendly and supportive team environment.
- Company pension scheme and other benefits.
