2Nd Line Support Engineer

Our client is a Forward thinking and well established Technology support company seeking a 2nd Line Support Engineer to join their support team. The 2nd Line Support Engineer will be responsible for providing 2nd Line Support and excellent customer service as well as supporting the 1st line, to respond to and resolve a wide range of support requests Responsibilities for the 2nd Line Support Engineer Manage multiple tickets and projects Assisting technical support requests within the team and working on 2nd Line tickets and projects. Meet and exceed SLAs Ensure good communication to both customers and staff Key Skills & Experience for the 2nd Line Support Engineer Essential Working in a pressurised environment handling multiple tickets and incoming requests Experience of working with Microsoft technologies (incl. AD, Windows Server, DNS, DHCP, NPS) Experience of working with network technologies (Firewall, Switches, Routers, Wi-Fi) Experience in Virtualisation Technologies (VMWare, Hyper-V) Experience in Storage Solutions (NAS, SharePoint) Strong written and spoken communication skills Please apply as directed