Customer Service Officer

Job Title: Customer Service Officer

Location: HA9 0FJ

Working Hours: Monday - Friday, 8:45 AM - 5:30 PM (36 hours per week)

Rate of Pay: £15.06 PAYE or £19.21 Umbrella

Job Description:

We are seeking a dedicated and experienced Customer Service Officer to join our team. The successful candidate will be joining a team within a call centre environment, specifically dealing with adult social care inquiries. This role requires a high level of empathy, quick thinking, and the ability to efficiently handle multiple IT systems, manage email, and telephone inquiries. The candidate will also be responsible for screening adults for social care needs, ensuring a good understanding of local authorities and the services they provide. Social housing experience is essential for this role.

Key Responsibilities:

• Handle and respond to email and telephone inquiries efficiently and empathetically.
• Screen adults for the need of social care and provide appropriate guidance.
• Learn and manage multiple IT systems for effective operation.
• Understand and navigate local authority services related to social care.
• Ensure safeguarding of vulnerable adults, adhering to relevant protocols.
• Manage large and complex schedules, including the creation and management of transport routes.
• Contribute to the long-term development of the service area.
• Perform basic procurement or commissioning of services as required.

Experience:

• Proven track record at an operational level within a large and complex organisation.
• Experience in an operational environment where transport was a key element.
• Experience in creating and managing schedules or transport routes.
• Basic procurement or commissioning of services experience.
• Background in an environment focused on safeguarding vulnerable adults or children.
• Ability to work under high pressure with high demand and tight deadlines.
• Experience in data capture and working with customer management databases.
• Familiarity with social housing and its related services.

Skills and Abilities:

• Strong communication and influencing skills.
• Ability to contribute to the long-term development of the service area.
• Basic IT skills with the ability to learn new systems quickly.
• Competence in managing large and complex schedules.
• Flexibility to work out of hours and on weekends if required.

Application Process:

To be considered for this position, please email your CV to (url removed). Only candidates with the relevant experience will be contacted.

We look forward to hearing from you and potentially welcoming you to our team!

Resourcing Group is acting as an Employment Business in relation to this vacancy.