Customer Service Executive

Customer Service Executive

Location: Office-based close to Astley Point, Manchester, M29 7HQ.
Salary: £23,920.00 per year.
Contract: Full time, 40 hours, Monday – Friday, permanent.
Benefits: As a full-time team member, you will receive 30 days’ holiday including bank holidays. You will be paid for your lunch break. You will be rewarded for your positive contribution with opportunities to learn and grow; a flexible approach to working within a 07:30 – 16:30 rotation in an open and friendly working environment as part of an already brilliant team of individuals as well as access to a cycle to work scheme, company pension, employee assistance programme, and transport links.

We're looking for a confident, hard-working individual to join the Rescom team. You will become part of an established business where we specialise in the compliance and maintenance of multi-occupancy dwellings located across the UK.

As a Customer Service Executive, your responsibilities will include:

•  Communicating via telephone and email with clients, contractors, engineers, and residents
•  The effective planning of inspection and maintenance schedules for engineer site visits including the distribution and control of site keys
•  Reacting quickly and professionally to work orders, requests for assistance or information requests from clients and the team
•  Accurate data entry into customer management systems, field management software, and spreadsheets
•  The preparation of high-quality service and maintenance reports for handing over to clients and for our records
•  The preparation of purchase orders, quotations, and tender letters
•  Assisting with the creation and continuous improvement of business processes
•  Participation in training appropriate to the role and responsibilities
•  Assistance in the preparation of Risk & Method Statements, Construction Phase Plans, and other relevant Health & Safety documentation
•  Other general office duties and housekeeping

The successful candidate will be:

•  Resident in the UK and able to start ASAP
•  Able to display an excellent level of written and spoken English, along with a high level of Maths, IT literacy and attention to detail. You will be sending emails using MS Exchange; compiling quotations or letters using MS Word; creating spreadsheets using MS Excel; creating reports via bespoke management software and calculating costs. You will be able to produce good quality, grammatically correct, and accurate work
•  Organised and self-disciplined – your workload will be varied, with multiple tasks and deadlines and whilst that can be very interesting, it also means that if you have poor time management; or are unable to work under your own initiative; or you are easily distracted, you will fall behind and experience more stress than you need to
•  Flexible and resilient – sometimes you will be asked to work beyond your role to assist the wider team in achieving deadlines or company goals, or because we think it will be a great learning opportunity. When we do, you should be able to do so positively and calmly, even if you feel discomfort at the thought of stepping outside of your role, responsibilities, or usual hours of work
•  A confident and sociable communicator – you will be able to converse positively and considerately, with our team; our engineers; our clients and our contractors. We will expect you to do this with a smile on your face and with a good sense of humour, even if you are having a bad day
•  Participative – you don’t have to be a party animal or the life and soul of the party, but you will be expected to contribute positively to the team.

If you feel you have the skills and experience to be successful in this role then apply today!