Customer Service Executive

Customer Service Executive
Wixams, Bedford
Contract
£12-£14 per hour

About the role

The Customer Service Executive frequently works with our client’s other teams to offer assistance to customers, whilst collaborating with the Product and Design and Digital Marketing teams to create a voice or tone for communicating with customers. The role also includes sharing knowledge and training the new Apprentices who join the business.

To interact with our client’s customers and clients to meet their needs and ensure that they get maximum value from their business. As the first point of contact this role involves receiving customer inquiries via phone calls, emails or in person and resolving them.

This a Maternity Cover starting 3 months but can be extended up to 9 months in total.

Key responsibilities

• Providing support to enable tracking and resolution of customer requests.
• Investigating and resolving customer complaints then closing enquiries.
• Maintaining a database of customer information.
• Escalating inquiries to the appropriate team, when necessary.
• Checking product or service availability.
• Assisting customers with registration or account creation.
• Passing customer feedback onto the product or sales team to improve the company’s offerings.
• Providing support to apprentices and to help train and improve their knowledge.
• Any other ad hoc request.

Skills

• Communication – written and oral.
• Customer Care.
• Organising and delegation.
• Fostering team development and collaboration across all departments.
• Knowledge of CRM systems.

Requirements

• Excellent interpersonal and active listening skills.
• Clear communication skills and a strong command of the English language.
• Strong attention to detail.
• Working knowledge of customer relationship management (CRM) tools.
• Ability to work well in a team.
• Multitasking skills and good organisational abilities.
• In-depth knowledge of customer relationship management (CRM) principles.
• Ability to work calmly under high-stress situations.

Competencies

• Making effective Decisions.
• Leading and Communicating.
• Collaborating and Partnering.
• Building Capability.
• Managing a Quality Service.
• Delivering at Pace.