Renewals & Service Executive

RAC are recruiting for Renewals & Service Executive to join our energetic team in our new office in the Victoria, Salford Quays.
This role is working Monday-Friday 9am - 5pm, No Weekends!
As a Sales Executive you will work with new small to medium business (SME) customers to try and understand their requirements and advise them of the most suitable breakdown products we could offer them to fulfil their needs. You will also be maintaining and growing relationships we have with existing customers.
We have a guaranteed Base Salary of £25,585 with an OTE up to £32,000!
We believe that our talented, passionate employees deserve to feel valued, so we provide a great working environment, free parking, complimentary tea and coffee, a fabulous subsidised onsite restaurant, exciting team events, and regular access to experience our amazing products with an Annual Bonus based on company performance.
What we offer
At RAC, our colleagues do whatever it takes to help our customers. And we believe in rewarding you in return. As well as a competitive salary, you’ll have all these extra benefits:
Eligibility to join our bonus scheme.
Holidays - 23 days & bank holidays
Option to join RAC’s Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings.
2 x Basic Salary Core Employer funded Life Assurance cover (4 x for pension scheme members) with the option to flex up to 10 x cover through our flexible benefits offering.
Family leave support including paid time off, flexibility and resources to help balance work and family commitments.
Confidential personal support service, available 24 hours a day every day of the year for you and any family members ages 16+ in your household.
Car salary sacrifice scheme – after 12 months of employment, where you’ll enjoy significant tax savings, including electric vehicle options.
FREE RAC Ultimate Complete Breakdown Service from Day One.
Access to Orange Savings, our online discounts portal offering 1000’s of savings on high street retailers, supermarkets, holidays, tech and much, much more.
FREE onsite parking.
When you join us you will automatically be opted into our Colleague Share Scheme, called ‘Owning it together’. This is a unique opportunity for our colleagues to get rewarded for the outstanding work they deliver, to share in the future success of the RAC and is no ordinary work benefit, incentive, or bonus!
What you'll do...
Deliver exceptional service to our members through up-to-date regulatory compliance and knowledge ensuring we have the member at the heart of everything we do
Effectively engage with businesses who are thinking of joining, renewing, or leaving us, reviewing their needs and reasons for leaving
Following up on prospect data, inbound leads and marketing campaigns to build up and nurture a long-term pipeline of sales opportunities and maintaining a good level of conversation rate
Utilise data and CRM/database to record accurate details about clients and prospect data
Ledger management, using specialised tools to identify businesses with outstanding debt, offering alternative payment methods whilst successfully collecting invoices that are overdue to support business targets
What you'll need...
Experience in sales and customer service inbound/outbound
Work well towards KPI’s under pressure
Outgoing and self motivated
Empathetic and able to build rapport with new and existing SME customers
Preferably be used to an account management approach to drive pipeline lead generation
Need to exhibit behaviours consistent with RAC core values:
Handle it Together
Exceptional Service
Raise the Bar
Own It
We’re committed to developing a culture that is representative of the diverse communities we serve and one which is open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences.