3Rd Line It Support Engineer

3rd LineSupport Engineer (MSP)
Role - 3rd Line IT Support Engineer
Location - Warrington
Salary - 30,000- 35,000

My client, an award-winning Managed Service Provider based in Warrington, is looking for a Senior IT Support Engineer to join their team! This role offers an exciting opportunity to work in a friendly, but challenging, environment where you will be highly appreciated.
Key Responsibilities and Duties:
Log and process support tasks from all sources: calls, emails, and tickets
Resolve support cases and record all actions that lead to resolution at the time, in the case management system.
Resolving support cases will primarily be completed remotely but in some cases may require a presence at a client's premises.
Talking to clients and computer users to determine the nature of any problems they encounter.
Solving password problems
Responding to breakdowns
Investigating, diagnosing, and solving computer software and hardware faults
Repairing equipment and replacing parts
Obtain replacement or specialist components, fixtures, or fittings.
Prepare equipment for installation.
Install and configure computer hardware, software, systems, networks, printers, scanners. Where appropriate work may be completed remotely but will often require an on-site presence.
Undertake scheduled maintenance upgrades.
Set up accounts for customers, ensuring their teams know how to log in.
Technical Skills:
All Current and recently retired Windows Server environments, including Terminal Server/Remote Desktop
All current and recently retired Window Windows Desktop Environments
Virtualisation technologies - VMWare / Hyper-V
MS Office 365 administration + migration
Active Directory, Group Policy, Azure AD
MDT SCCM (MS Deployment Toolkit / System Centre Config Manager)
MDM (Mobile Device Management)
Backup technologies including (Tape / Disk / Cloud)
Anti-Virus technologies
Networking experience - DNS, DHCP, TCP/IP, VPNs, Cabling, Routers, Firewalls.
Switching infrastructure technologies including stacking, VLAN's, Spanning Tree etc
UPS Solutions
Wireless Infrastructure Technology
3rd Party vendor Management
VOIP Telephony Systems configuration and administration.
Asset Management
Experience in the following would be beneficial, though not essential:
Azure
Dynamics
Intune
Cisco Meraki
Draytek
Unifi
SharePoint
3CX VoIP
Company Benefits:
Paid for Training Plans and Qualifications
Company Sick Pay
Social Events
Generous Holiday Allowance
Fantastic Pension Plan
If you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply!