3Rd Line Service Desk Engineer

Job Description: 3rd line service desk engineer (MSP)
Location: Borehamwood
Hours: Mon Fri - 8-5pm
Duration: Permanent
Salary: 40-50k DOE
Role Description
This is a full-time on-site role located in Borehamwood for a 3rd Line Service Desk Engineer (MSP). As part of the service desk team, you will be responsible for providing high-level technical support for client issues that have been escalated by the 1st and 2nd Line Service Desk Engineers. You will work with a variety of technologies and join our friendly, supportive team as a key member of the Service Desk. The role involves maintaining, troubleshooting, and repairing IT infrastructure, cloud, hardware, software, and networking systems for clients.
Qualifications
· A bachelor’s degree in computer science, Information Technology, or equivalent work experience
· Knowledge of Windows Server Platforms, Virtualisation technologies, Backup solutions, Networking technologies (LAN, WAN, and WLAN), Cloud technologies (Microsoft Azure and/or AWS), Active Directory, Remote Desktop Services, and Terminal Services
· Experience with operating systems including Windows Server 2012+ and Windows 10
· Experience with PowerShell and scripting languages is a plus.
· Exceptional communication skills, with the ability to communicate technical information to non-technical individuals.
· Experience in an MSP environment is preferred.
· Relevant IT certifications such as MCSA, MCSE, CCNP, or equivalent experience is preferred.
· Ability to work well in a fast-paced environment, with strong problem-solving skills and the ability to work independently or as part of a team.
We are looking for someone who:
· Has a natural aptitude for troubleshooting and problem-solving.
· Embraces continual change and process improvement.
· Can express ideas and information clearly and concisely.
· Plans and manages own workflow on a daily basis to ensure the achievement of KPIs
· Demonstrates a passion for customers and delivering service excellence.
· Proactively keeps up to date with technologies supported by us, including:
o Firewalls
o Network routing and switching
o Office 365
o Enterprise Mobility & Security including Intune and Azure AD
o Wireless Networking
o Server hardware
o Virtualisation technologies: VMware, vSphere, Zerto
o MS Windows Server Hyper-V
o Azure
o Active Directory
o Exchange and Exchange Online
o SQL
o Teams
o SharePoint
o Anti-Virus technologies including Bitdefender.
You will be coming from a similar 3rd line support technician role or perhaps you've done your time as a 2nd line engineer and it's your time to take the step up.
What you can expect from us in return:
We think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
· Holiday: 22 days' holiday rising to 25 days with length of service
· Health: A free membership to the local gym
· Birthdays: A free day’s holiday on your birthday (or nearest Friday/Monday)
· Top tech: We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff.
· Training: A tailored training plan including official vendor certifications