3Rd Line Support Engineer

Account Manager
Up to 30,000
Sheffield / Hybrid

About the Company:

We are a well-established IT services provider with over two decades of experience. thier commitment to integrating seamlessly with clients and supporting the solutions they offer has made them a trusted partner in the industry. They focus on building strong relationships and delivering technological excellence.

The Role:

Our client are seeking a dedicated and skilled 3rd Line Support Engineer to join their client's team. This role is perfect for someone who thrives in a dynamic environment and is passionate about providing top-notch support to remote customers. You will be an essential part of our client's ServiceDesk, managing various operating systems and hardware.

Key Responsibilities:

• Deliver professional support for customer services.
• Ensure all work meets technical and operational quality standards.
• Respond promptly and effectively to customer requests and inquiries.
• Complete tasks within agreed timeframes.
• Adhere to Health & Safety standards.
• Manage and support technologies including:
  • Operating Systems: Windows Server
  • Directory Services: Active Directory, DHCP, DNS, Group Policy
  • Cloud Services: Microsoft 365 suite (Azure, SharePoint, OneDrive, Teams, Exchange, Intune/Endpoint Manager)
  • Virtualization: Platforms like AVD, Hyper-V, VMware
  • Networking: TCP/IP, L3 routing, VLAN management, LAN/WAN
  • Storage: NAS/SAN solutions
  • Firewalls: Hardware firewalls
  • Backup & Recovery: Solutions for backup and disaster recovery
  • Wireless: Network solutions

What We Are Looking For:

• Strong knowledge of Windows Server.
• Experience with Active Directory, DHCP, DNS, and Group Policy.
• Proficiency in Microsoft 365 suite (Azure, SharePoint, OneDrive, Teams, Exchange, Intune/Endpoint Manager).
• Solid understanding of networking principles (TCP/IP, L3 routing, VLAN management, LAN/WAN).
• Familiarity with hardware firewalls.
• Knowledge of backup and disaster recovery solutions.
• Commitment to data protection principles and GDPR compliance.