3Rd Line Support Engineer

3rd Line Support Engineer - Cheshire - £40K

My Client, an MSP based in Cheshire are looking for a 3rd Line Support Engineer to join their technical team.

Main duties

• Assisting and backing up the team.
• Skillfully identifying software and hardware issues and resolving most client concerns through remote networking and on-site visits.
• Ensuring top-notch customer service by promptly addressing client issues, maintaining communication, and updating clients on progress.
• Offering first and second-tier support for hardware, software, audio-visual, and telephone equipment.
• Being flexible to undertake additional tasks as needed
• Pursuing and obtaining Microsoft Certifications for IT Professionals
• Conducting IT audits for new clients and presenting reports, including meetings to discuss findings and recommendations.

Benefits

• Company van including a fuel card for business use
• Workplace Pension
• Free Parking
• 28 Days Annual Leave

Personal attributes

• Open to learning and adaptable
• Demonstrating strong initiative
• Excelling in communication
• Maintaining excellent attendance
• Collaborating effectively within a team
• Experienced in various Microsoft Operating Systems
• Proficient in Microsoft Office applications
• Understanding WAN & LAN networking principles, such as TCP/IP, DHCP, and DNS
• Microsoft certification is advantageous

For more information about Senitor and the opportunities we have to offer follow us on Twitter @SenitorIT Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.