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Contact Center Manager jobs in England

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L&D MANAGER - CUSTOMER SERVICE CONTACT CENTER

Strong L&D background. Good working knowledge of Customer Service Contact Centre. Good knowledge of e-learning platforms and practices. Excellent communication skills. Degree educated. Experience of working with CRMs (such as Sale...

CompanyEfinancialcareers
AddressSouth East
CategoryCustomer Service
SalaryCompetitive salary
Job typePermanent, full-time
Date Posted 4 weeks ago See detail

L&D Manager - Customer Service Contact Center

Efinancialcareers

South East

Competitive salary

Strong L&D background. Good working knowledge of Customer Service Contact Centre. Good knowledge of e-learning platforms and practices. Excellent communication skills. Degree educated. Experience of working with CRMs (such as Sale...

4 weeks ago seen

Procurement and Contacts Manager

Castlefield Recruitment

Devon, England

£42,000 - £45,000 per annum

Managing procurement projects following current procurement policy and guidelines. Knowledgeable on all Procurement and commercial aspects of specific categories. Competent in end-to-end tendering. Knowledgeable with public regula...

3 days ago seen See more...

Contact Centre Manager

Morgan Jones

Kent, England

£33,488 - £37,715 per annum

To lead the Contact Centre and a team of Virtual Advisers to deliver the National Careers Service, ensuring an efficient, effective and professional service is provided. To lead on all aspects of the Contact Centre operations, inc...

3 days ago seen See more...

Contact Centre Team Manager / Call Centre

Awd Online

South East

£42,000 per annum, inc benefits

Maximise first contact resolution through effective coaching of agents. Support the delivery of a quality-focused frontline service across all tenures. By utilising strategic planning and business insights, identify and implement...

3 days ago seen

Training Manager - Contact Centre

Sopra Steria

Lancashire, England

£38,000 - £47,500 per annum

Lead and develop the Contact Centre Training team to be known for their innovative, accessible, outcome and customer focused blended learning and development solutions who contribute to the overall success of the wider team. Colla...

3 days ago seen See more...

Contact Centre Team Manager

It Bods Ltd

Cheshire, England

£30,000 - £35,000 Annual

KPI reporting to senior stakeholders in the business. Call listening including - quality observations, cancellations, and dip checks. Reporting of call quality and appointment booking results. Planning and running daily/weekly/mon...

6 days ago seen See more...

contacts manager

Build Recruitment

Luton, Devon

£70,000 - £75,000/annum Plus Package £6.5k Car Allowance

Plan and resource management for all projects. Manage the construction process. Carry out pre-contract site visits as part of tender preparation. Produce project programmes or delegate to Site Project Manager. Experience in comple...

2 weeks ago seen See more...

Contacts Manager- Fire Suppression

Hunter Mason Consulting Ltd

Wakefield, West Yorkshire

£40,000 - £60,000/annum Plus Benefits

On-site office parking. On-site gym. Performance bonus....

2 weeks ago seen See more...

Contact Centre Manager

Sayjo Recruitment Ltd.

Elland, West Yorkshire

£34,000/annum Plus benefits

:The primary purpose of a Call Centre Manager is to oversee and manage the daily operations of a call centre, ensuring that the company meets its service goals and maintains high levels of customer satisfaction. This role is criti...

2 weeks ago seen See more...

Contact Centre Manager (Fixed term Contract)

Hr Go Recruitment

Ashford, Kent

£33,488 - £37,715/annum

Develop and implement Contact Centre policies and procedures to ensure optimal customer service delivery. Manage and motivate a team of customer service representatives to meet performance targets and KPIs. Monitor and evaluate co...

2 weeks ago seen See more...

Contact Centre Manager

Trigon Recruitment Ltd

Ashford, Devon

£33,488 - £37,715/annum

Lead all aspects of the Contact Centre operations, ensuring high-quality service delivery through telephone, email, text, webchat, and video calls. Maximise the performance of the Contact Centre against defined volumes and perform...

2 weeks ago seen See more...

Contact Centre Manager

Page Personnel

Manchester, Greater Manchester

£40,000 - £45,000/annum Bonus, Benefits

Manage a large customer service team, ensuring high levels of customer satisfaction. Develop and implement customer service policies and procedures. Handle complex customer complaints and queries. Monitor and report on team perfor...

2 weeks ago seen See more...

Family Contact Manager

Swanstaff Ltd

Lambeth, Greater London

£28,000 - £32,000/annum

Company pension. Employee discount. On-site parking. Monday to Friday. Weekend availability. NVQL3 or higher in Health & Social care (required)....

3 weeks ago seen See more...

Karcher Center Manager

Cameo Consultancy Limited

England

competitive salary and excellnet commission opportunities

Delivering commercial overall results for the branch to targets and cost control. Driving the business forward initiating sales activities to gain customer contact. Engaging with customers in the field, developing new business opp...

a month ago seen See more...

Karcher Center Manager

Cameo Consultancy

Lancashire, England

Delivering commercial overall results for the branch to targets and cost control. Driving the business forward initiating sales activities to gain customer contact. Engaging with customers in the field, developing new business opp...

a month ago seen See more...

Team Manager, Integrated Contact and Referral Team/ MASH

Together For Children Sunderland

Sunderland, Tyne and Wear

£50,512 to £54,762 per year

Applications are welcomed from those with and without any knowledge and experience of Signs of Safety, as we have the benefit of an extensive training and support offer via our dedicated Practice Development team. You will have ex...

a month ago seen See more...

Contact Centre Team Manager

Call Centre And Customer Service

London, Greater London

£26.89/Hourly

Manage a team of skilled officers who handle customer contacts and associated tasks. Lead and motivate the team through change, delivering a high-level service in line with our client's requirements. Monitor and analyse complaint...

a month ago seen See more...

Contact Centre Team Manager

Adecco

Ealing, Greater London

£26.89/hour

Manage a team of skilled officers who handle customer contacts and associated tasks. Lead and motivate the team through change, delivering a high-level service in line with our client's requirements. Monitor and analyse complaint...

a month ago seen See more...

Contact Centre Team Manager

Hireful

Peterborough, Cambridgeshire

£40,966 per annum

Experience of working within a busy customer focused environment with the ability to demonstrate exceptional customer service skills including dispute management. Experience of leading and managing a team in a high volume work env...

a month ago seen See more...

Contact Centre Team Manager

Accent Housing Group

Peterborough, Cambridgeshire

£40,966 Annual

Experience of working within a busy customer focused environment with the ability to demonstrate exceptional customer service skills including dispute management. Experience of leading and managing a team in a high volume work env...

a month ago seen See more...

Contact Centre Manager

Bca

Birmingham, West Midlands

£45,000 - £50,000 a year

Effective management of a Contact Centre team of c60 FTEs. Ability to manage a team, prioritise your own and other workloads and to undertake independent decisions with regard to own and others' workloads without reference to lin...

a month ago seen See more...

Contact Centre Team Manager

Accent Housing Group

Cambridgeshire, England

£40,966 per annum

Experience of working within a busy customer focused environment with the ability to demonstrate exceptional customer service skills including dispute management. Experience of leading and managing a team in a high volume work env...

2 months ago seen See more...

Team Manager - Contact Centre

Sigma Connected Group

Birmingham, West Midlands

What being part of the Sigma Family means for you: Team Manager Office BasedAre you a confident leader who thrives on performance and wants to strive to achieve the best results possible. That's why we are seeking exceptional in...

2 months ago seen See more...

Contact Centre Team Manager

Merje Ltd

Chelmsford, Essex

£31,200 Annual

Liaise with the Head of Connect at weekly Performance and Management meetings. Manage a team of agents, including 1 x 1-1 with each agent per month. Call Quality Analysis x 2 calls per month, per agent. First line complaint manage...

2 months ago seen See more...

Deputy Contact Centre Manager, £30.91ph

Ppr Social Care

South East

£30.91 per hour

A Dedicated consultant who has access to all roles across the UK and is available for you to speak to. An easy registration process (all done online). Referral schemes and incentives. Ongoing compliance managed for you. Prompt and...

2 months ago seen See more...

Contact Centre Manager

Clinical Partners Ltd

London, England

£45,000 - £50,000 a year

Were offering hybrid working in this role. Youll be fully equipped to enable remote working. 25 days paid holiday (increasing with service to 28 days) plus bank holidays. A day off for your birthday. Opportunities to take part in...

2 months ago seen See more...

Contact Centre Manager

Bucks And Berks Recruitment

Buckinghamshire, England

£45,000 - £50,000 per annum

Responsible for the daily functions of the customer service team, improving customer service procedures, policies and standards for the department and organisation. Managing, leading and motivating a team of customer service staff...

2 months ago seen See more...

Customer Service Manager (Contact Centre)

Ccr Recruitment Group

Hemel Hempstead, Hertfordshire

£37,500 - £40,000 Annual

Allocate cases to Customer Service team daily and ensure SLAs are met. Run weekly management reports for Operations teams and present a monthly slide deck to the executive team on caseload headlines, changes, risks etc. Facilitate...

2 months ago seen See more...

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