Full-time Contact Centre Team Leader jobs in England

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CONTACT CENTRE TEAM LEADER

Answering inbound calls and responding to customer emails in a professional manner. Identifying customer needs and providing accurate, valid, and complete information using the right methods/tools. Handling customer complaints, pr...

CompanyTopyorkshire
AddressLondon, England
CategoryCustomer Service
Salary£32,000 to £35,000
Job typePermanent
Date Posted 5 days ago See detail

Contact Centre Team Leader

Topyorkshire

London, England

£32,000 to £35,000

Answering inbound calls and responding to customer emails in a professional manner. Identifying customer needs and providing accurate, valid, and complete information using the right methods/tools. Handling customer complaints, pr...

Contact Centre Team Leader Sales

Ccp

Lancashire, England

£30,000 - £42,000 per annum, OTE

Coaching and development of staff. 1-2-1s and documented coaching. Motivation and staff morale. Delivering Team Meetings and group coaching sessions. Achieving daily/weekly/monthly KPIs. Previous experience within a Contact Centre...

Contact Centre Team Leader

Reed Talent Solutions

West Midlands, England

£31,000 - £35,000 per annum

To motivate and inspire people to deliver a brilliant and personal service for our customers. To be an exceptional coach by understanding, identifying and driving the behaviours that underpin our key metrics and provide additional...

Contact Centre Team Leader

Hamilton Woods

Buckinghamshire, England

£37,000 per annum

Monitor and manage KPI's. Ensure all areas of work complies with policies, procedures and protocols. Deal effectively and promptly with escalations from the team. Work with the Contact Centre Manager to develop and deliver service...

Contact Centre Team Leader

Reed Business Support

London, England

£32,000 - £35,000 per annum, inc benefits

Answering inbound calls and responding to customer emails in a professional manner. Identifying customer needs and providing accurate, valid, and complete information using the right methods/tools. Handling customer complaints, pr...

Contact Centre Team Leader

Red Recruitment

Kent, England

Salary: 33,000 per annum plus an achievable bonus of 2,500 paid quarterly. Hours: Monday - Friday, hours between 9am - 5.30pm (37.5 hours per week). Contract Type: Permanent. Location: Sevenoaks. 31 days annual leave, including...

Resource Planning Team Leader - Contact Centre

Echo

West Midlands, England

£32,000 per annum

Leading and managing a team of Real-Time Analysts to ensure agreed service levels are met. Implementing an effective planning cycle and presenting recommendations. Planning and forecasting our workforce schedule to meet customer d...

Contact Centre Team Leader

Search

Lancashire, England

£31,000 per annum

A salary of 31,000. A monthly bonus of up to 500 per month for team performance. Brand new offices in Manchester. Equity inclusion with our SimpliSafe Inc. business. Competitive salary and annual bonus. 28 days holiday + bank ho...

Centre Team Leader - Atria Watford

Savills Management Resources

Hertfordshire, England

Competitive salary

To lead and supervise soft services teams, Security and Environmental (oversee day to day running of mall, car parks, perimeter, back of house areas, waste operation & housekeeping in the Service Yard. Working T/L. Maintain the we...

Call Centre Team Leader

Reed Talent Solutions

West Midlands, England

£31,000 - £35,000 per annum

To motivate and inspire people to deliver a brilliant and personal service for our customers. To be an exceptional coach by understanding, identifying and driving the behaviours that underpin our key metrics and provide additional...

Distribution Centre Team Leader

Wax Lyrical

North Yorkshire, England

Competitive salary

Location: SowerbyContract: PermanentSalary: Competitive Hours: Full timeJoin Our Dynamic Team as a Distribution Centre Team Leader!Are you a proactive leader with a passion for logistics and a drive for excellence?If you have the...

Contact Centre Sales Team Leader - Hybrid

Ardour Solutions Ltd

Nottingham, Nottinghamshire

£30,000 - £40,000 a year

Essential: Strong experience working as Contact Centre Sales Team Leader ideally from a regulated background. Essential: Strong Coaching and Performance Management experience. A Team Leader that has a track record of driving consi...

Data Centre Team Leader Linux, HPC

Ernest Gordon Recruitment Limited

West Sussex, England

£75,000 - £85,000 per annum

Managing all aspects the team and their performance. Responsible for coaching and mentoring junior members of the team. Attending senior management meetings to discuss the development roadmap. Work collaboratively with the team to...

Contact Centre Team Manager / Call Centre

Awd Online

South East

£42,000 per annum, inc benefits

Maximise first contact resolution through effective coaching of agents. Support the delivery of a quality-focused frontline service across all tenures. By utilising strategic planning and business insights, identify and implement...

Team Manager Contact Centre

At Management

Leicester, Leicestershire

£30,000 Annual

Lead a team of agents to meet and exceed business objectives, ensuring that key financial, operational, and quality metrics are consistently achieved. Continually review and monitor the performance of all Agents/Advisors against a...

Security Team Leader - Lakeside Shopping Centre

Savills Management Resources

Grays, Essex

Competitive

The role will involve developing and delivering our service model in line with our strategic organisational objectives.Key ResponsibilitiesMaintain standards of performance, discipline, and welfare for the team in accordance with...

Call Centre Team Leader

Brook Street

Peterborough, Cambridgeshire

Type: Full-time, Permanent role. Location: Peterborough. Salary: Basic 35k with OTE 41K. Sales Team Leader experience in Financial Services. Familiarity with Contact Centre Workforce Management (WFM) and telephony technologies i...

Contact Centre Team Manager

Call Centre And Customer Service

London, Greater London

£26.89/Hourly

Manage a team of skilled officers who handle customer contacts and associated tasks. Lead and motivate the team through change, delivering a high-level service in line with our client's requirements. Monitor and analyse complaint...

Call Centre Team Leader

Made Employment Ltd

Essex, England

Salary negotiable

Attractive annual leave. UNCAPPED BONUS. Pension. Employee Assistance Programme. Monday - Friday only. Good transport links. Lead, manage and drive your team performance to meet both our client's and their customer led KPIs and r...

Customer Contact Team Leader

Ccr Recruitment Group

Essex, England

£32,000 per annum, inc benefits, OTE

Leadership. Driving Performance. Problem Solving and Decision Making. Developing, Influencing and Inspiring Others. Lead, manage and drive your team performance to meet KPIs and requirements. Ensuring prompt and accurate reportin...

Customer Contact Team Leader

Ccr Recruitment Group

South East

£32,000 per annum, inc benefits, OTE

Leadership. Driving Performance. Problem Solving and Decision Making. Developing, Influencing and Inspiring Others. Lead, manage and drive your team performance to meet KPIs and requirements. Ensuring prompt and accurate reportin...

Contact Centre Team Manager

Adecco

Ealing, Greater London

£26.89/hour

Manage a team of skilled officers who handle customer contacts and associated tasks. Lead and motivate the team through change, delivering a high-level service in line with our client's requirements. Monitor and analyse complaint...

Contact Centre Team Manager

Hireful

Peterborough, Cambridgeshire

£40,966 per annum

Experience of working within a busy customer focused environment with the ability to demonstrate exceptional customer service skills including dispute management. Experience of leading and managing a team in a high volume work env...

Contact Centre Team Manager

Accent Housing Group

Cambridgeshire, England

£40,966 per annum

Experience of working within a busy customer focused environment with the ability to demonstrate exceptional customer service skills including dispute management. Experience of leading and managing a team in a high volume work env...

Call Centre Team Leader

Hunters Recruitment & Training

East Sussex, England

£28,000 - £35,000 per annum

manage a team of customer support agents. operations. Conducting regular 121s and call monitoring. Responsible for helping to shape, grow and manage a team of customer support agents who work alongside a large team of field engine...

Security Team Leader - Lakeside Shopping Centre

Savills Management Resources

Essex, England

Competitive salary

Maintain standards of performance, discipline, and welfare for the team in accordance with company polices. Ability to focus on best practice, the Team Leader will use their creative approach and personality to influence at all le...

Team Manager - Contact Centre

Sigma Connected Group

Birmingham, West Midlands

What being part of the Sigma Family means for you: Team Manager Office BasedAre you a confident leader who thrives on performance and wants to strive to achieve the best results possible. That's why we are seeking exceptional in...