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Full-time Service Desk Lead jobs

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SERVICE DESK LEAD

Leading a team in a Service Desk environment. Proficiency in JIRA, including setting up processes, portals, and automations, as well as reporting and trend analysis. Experience in triage processes, documentation, and updating runb...

CompanySanderson Recruitment Plc
AddressChatham, Caerphilly
CategoryCustomer Service
Salary30000.00 - 40000.00 GBP Annual
Job typeFull Time
Date Posted a month ago See detail

Service Desk Lead

Sanderson Recruitment Plc

Chatham, Caerphilly

30000.00 - 40000.00 GBP Annual

Leading a team in a Service Desk environment. Proficiency in JIRA, including setting up processes, portals, and automations, as well as reporting and trend analysis. Experience in triage processes, documentation, and updating runb...

a month ago seen See more...

Service Desk Team Lead £45k DOE Bonus Stoke

Oscar Technology

Staffordshire, England

£35,000 - £45,000 per annum

ITIL. Strong Service Desk Experience (Management experience not essential but advantageous). Technical Knowledge In These Areas: VMware - vSphere, vSAN, vCenter.Windows Server.Office 365.Endpoint Management.General Networking - LA...

a month ago seen See more...

Service Desk Team Lead

Dcs Associates

Chippenham, Wiltshire

£33,000 - £38,000 a year

Escalation from 1st/2nd Line Support. Managing ticket system (Jira). Ensuring training needs are identified and acted upon in a timely manner. Coaching and managing technicians (and apprentices). Delivering hands on technical supp...

a month ago seen See more...

IT Service Desk Team Lead

Eteach Uk Limited

London, England

Not specified

West Thames College is one of the most exciting and successful colleges of further and higher education in London and our vibrant campuses in Isleworth and Feltham have some of the best facilities in the country.We have a reputati...

2 months ago seen See more...

Global Service Desk Team Lead

Mcs Group

Belfast, County Antrim

£100,000 or more

Oversee the strategic direction of a Global Service Desk. Be that senior point of escalation for those trickier issues that require a seasoned pro to resolve, although this will not be a heavy element of your day to day. Engage se...

2 months ago seen See more...

Trip and Student Service Desk Administrator

I2I Recruitment Consultancy

Gloucestershire, England

Organize and book trips, providing student lists. Handle administrative tasks for trips, activities, and equipment/resource sales. Act as part of the first aid team. Operate the finance hatch for student sales. Manage bookings for...

2 days ago seen See more...

Apprentice Service Desk Analyst

Qa Ltd

Tyne And Wear

£14,000 per annum

Linux-based OS. Virtualisation, including KVM and Containers. Wired and Wireless networking on the Unifi platform. Virtual routers and firewalls. Network monitoring. Service Delivery Processes and Technical Resolutions. Hardware I...

2 days ago seen

IT Service Desk Apprentice

Qa Ltd

Merseyside, England

£16,000 per annum

Providing technical support via the telephone and other contact methods to troubleshoot and support workstation, laptop, printer, mobile device, operating system, software and user IT issues. Performing regular system health check...

2 days ago seen See more...

Service Lead - Counterparty Risk

London Stock Exchange

South East

Competitive salary

Team Leadership, responsible for leading and motivating the production team to ensure they are meeting their goals and delivering high quality work. Leading performance, ensuring structured and continuous evaluation of team perfor...

2 days ago seen

Service Desk Associate - Entry-Level / IT Career Launch

Recruitmentrevolution.com

West Sussex, England

£30,000 - £40,000 per annum

Role Info: Service Desk AssociateCrawley, West Sussex / Hybrid Opportunities30,000 - 40,000Plus benefits including pension, private health insurance, tech allowance and moreLevel: Entry Level / Junior Values: Transparency, Auth...

2 days ago seen See more...

IT Service Desk Apprentice

Qa Ltd

Cleveland, England

£15,000 per annum

Premier Client Engagement: Act as the primary point of contact, addressing enquiries and technical concerns with professionalism. First-Class Remote Support: Provide exemplary 1st line support via remote access tools, swiftly reso...

2 days ago seen See more...

IT Service Desk Analyst Hybrid Working

Bdo Uk Llp

Merseyside, England

Competitive salary

Provide customer centred support adhering to BDO Quality service level agreements to provide call handling, ticket and incident management, escalation and first line investigation and resolution in line with ITIL standards and agr...

2 days ago seen See more...

IT Service Desk Analyst

Ninetech

West Midlands, England

£20,000 - £24,000 per annum

Provide 1st line technical support to clients via phone, email, and remote assistance tools. Log and prioritize incidents and service requests using our ticketing system. Troubleshoot and resolve hardware, software, and network is...

2 days ago seen See more...

Service Desk Analyst - South Manchester

Circle Recruitment

Lancashire, England

Salary negotiable

Provide exceptional customer service to ensure satisfaction and exceed expectations. Handle incidents in accordance with SLAs and KPIs. Collaborate effectively within the team. Demonstrable experience in a fast-paced environment,...

2 days ago seen See more...

Service Desk Technician GBS

Randstad Technologies

Buckinghamshire, England

£20.00 - £25.00 per hour

Handle 10-15 tickets daily, ensuring prompt resolution and escalation when necessary. Provide comprehensive support to a user base of 200-250 individuals, addressing their IT-related inquiries and issues. Demonstrate proficiency i...

2 days ago seen See more...

Service Desk Engineer (Hybrid) - Didsbury

Principal It

Manchester, Greater Manchester

Competitive

Provide 1st level technical support for various IT incidents and requests. Handle queries raised either by phone, Teams, through the outsourced team or via our Service Desk portal. Monitor helpdesk queries and providing technical...

2 days ago seen See more...

IT Technician / Helpdesk Support Engineer / Service Desk Analyst

Awd Online

Lancashire, England

£28,000 per annum

Provide effective IT Helpdesk Support to clients through the use of IT support tickets. Work with other IT support colleagues to ensure all issues are resolved as fast and efficiently as possible in line with SLAs. Completes proac...

2 days ago seen See more...

Service desk Analyst

Akton Recruitment Ltd

South East

£20.00 - £21.00 per hour

Provide prompt and effective technical support for all aspects of personal computing to users, resolving incidents and service requests in line with agreed service agreements, ensuring minimal disruption and loss of service. Ensur...

2 days ago seen See more...

Service Desk Analyst

Val Wade Recruitment

South East

£15.70 per hour

Maintain, support and develop the IT services that support the research and teaching in the school. Use the service support tool to document customer interactions and any work undertaken. Assist the IT team in providing general us...

3 days ago seen

IT Service Desk Analyst

The One Group

East Anglia

£14.00 - £17.00 per hour, negotiable, inc benefits

Work through tickets, escalating when appropriate. Provide excellent 1st line IT Support. Windows 10, Active Directory, O365, Teams, networking. Hardware and software installs. PC and Laptop builds. 2 + years experience in an IT S...

3 days ago seen

Health and Social Care Service Lead

Ambient Support

East Midlands

Health and Social Care Service Lead Leicestershire LE12 38 Hours Per Week 26,629.00pa Do you want to make a positive difference to people's lives, enabling them to gain greater independence and improve their well-being? * Be part...

3 days ago seen See more...

ICT Service Desk Agent

South Wales Police

Mid Glamorgan

£24,921 - £29,874 per annum

Respond promptly and professionally to technical support requests via the telephone, email, or face-to-face. Provide first level troubleshooting and problem-solving assistance to users experiencing technical issues. Diagnose and r...

3 days ago seen

Service desk engineer

Hays Specialist Recruitment Limited

Dorset, England

£30,000 per annum

Incident & Request Management:Be the problem-solver, ensuring quick resolution of incidents and fulfilment of service requests. Knowledge & Asset Management:Keep the IT knowledge base and assets up-to-date and in check. Continual...

3 days ago seen See more...

IT Service Desk Analyst

Ashdown Group

Norfolk, England

IT Support - Newton Abbot, Devon - Full time permanent role - Reputable organisation with friendly team - Salary up to 25,000 based on experience A lovely organisation based in Devon is looking for an IT Support Analyst. Day to d...

3 days ago seen See more...

Service Desk Coordinator

Reed Business Support

Middlesex, England

£26,000 - £28,000 per annum, inc benefits

Assist in handling various queries from clients. Ensure excellent customer service is provided to all suppliers and clients through relationship and rapport building. Managing incoming callouts and assigning work to engineers. Com...

3 days ago seen See more...

IT Service Desk Analyst - 6 months Fixed Term Contract

Care Uk Residential

Essex, England

Competitive salary

Under the guidance of the IT Service Desk Team Leader, ensure that all customers are provided with the level of help they require. Ensure that all Incident management procedures are adhered to. Carry out assigned project work. Ens...

3 days ago seen See more...

IT Service Desk Manager

Rise Technical Recruitment Limited

South East

£300.00 - £400.00 per day

You will be a technical subject matter expert and provide 3rd line support for infrastructure (including server & network) and software across the company. The Role: * Lead Service Desk Team of 3* Working with enterprise technolog...

3 days ago seen See more...

Service Desk Manager

Stott And May

London, England

70000-80000

Lead and motivate the Service Desk team to deliver top-notch technical support and customer service. Foster strong relationships with clients, stakeholders, and the public to ensure positive interactions and brand representation....

3 days ago seen See more...

Service Lead – Family and Community Services

Positive Steps

Oldham, Greater Manchester

£61,577 per year

Part of the Strategic Team, this person will be an active contributor to the overall leadership of Positive Steps, as well as taking on direct oversight of a diverse and dynamic range of service areas. This is a critical role focu...

6 days ago seen See more...

IT Service Desk Analyst

Omni Rms

Horsforth, West Yorkshire

£23,144 - £24,533/annum

Provide professional IT support and resolution services for campus and remote staff/students, following agreed processes and timelines. Identify, resolve, record, and prioritise incidents, problems, and service requests, minimizin...

6 days ago seen See more...

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