Accommodation Resource Support Officer

"Provide an effective and professional customer orientated service to people experiencing housing difficulties.

To provide effective operational and administrative support to the Accommodation Resource Team across the three strands of the team, 1) Home finders 2) temporary accommodation bookings and moves and 3) the direct lets via the housing register plus supporting the wider Housing and Inclusion team.

The post holder must be able to communicate to homeless households, both face-to-face and over the telephone including the ability to consider what type of service and/or accommodation would be most suitable for them and explaining how the process of temporary accommodation works, in line with relevant legislation.

To provide effective operational and administration support within the Accommodation Resource Team. This will include making telephone calls to applicants to gather information, making third parties enquiries, writing letters, completing referrals, taking notes, responding to emails, and updating applicant records.

The post holder will be required to work as part of a fast-paced team, which is customer facing based in Trinity, our community hub. The post holder will be required to be in Trinity at least three days a week.

Knowledge

• Educated to GCSE level or equivalent

• An up to date awareness of the welfare benefit system and welfare reform changes, or a willingness to learn
• Knowledge of the legal processes required to recover possession of property, including Section 21 Notice Requiring Possession, NOSP’s and court proceedings, or a willingness to learn.
• As this is a customer focused role the ability to converse at ease with customers adapting communication style to suit differing audiences and provide advice in accurate spoken English is essential
• Excellent IT and administration skills, including being proficient in the use of Word, Excel and
• CMR systems
• Experience of interviewing clients and/or working in a front facing service.
• Experience in providing housing related support or advice, working in a housing related field or working with vulnerable customers.
• Experience of providing administrative support within a busy service
• Ability to remain calm and working in a high pressured and fast paced environment, in a demanding service.
• Experience of making enquiries under Part 7 of the Housing Act 1996