Account Coordinator - New Product Implementation

Our client have an exciting opportunity for someone to join their rapidly expanding new business unit on a 6m contract. Full details are below:

We're simplifying the way businesses move. Our sales team builds strong relationships with our clients, and helps them build successful travel programs to improve the experiences of their employees and guests. Help us bring modern ground transportation management to businesses around the globe.

We are rapidly expanding and positioned to be the next growth engine for the company. We're looking for sharp, highly motivated individuals to join our Account Coordination team who deeply understands our products and solutions.

What You'll Do

• Work with customers and internal teams to closely understand the needs and goals of each customer. Coordinate a seamless launch that maximises employee adoption and usage
• Work efficiently and effectively with our high growth customers and be responsible for the successful and seamless launch of our customers who are adopting the platform
• Own customer on-boarding in the launch phase both operationally and strategically: create new company profiles, set up and plan the implementation of new accounts as well as submit Monthly Billing Applications to Finance
• Define objectives and align with customers on employee adoption goals. Set and manage timelines with customers for implementation, run in-person and video demonstrations or training's on how to navigate the experience and execute initiatives to increase adoption and utilisation
• Create and implement professional email templates, plan and facilitate calls with clients to answer questions, address issues and set clear expectations on partnership goals. Attend in-person meetings which are facilitated by the Account Executive or Account Manager and communicate regularly with client POC
• Resolve complex issues using existing resources and internal relationships with partners. Work with the Premium Support team to ensure that all customer support related issues are resolved quickly
• Uses basic data to provide clients with insight into their account during the first 30 days
• Develop account plans by identifying and prioritising the most important tasks that contribute to return on investment and retention goals

What You'll Need

• A minimum of 3 years of professional experience with a minimum of two years in a customer-facing role
• The drive to contribute to a positive team environment and collaborate by sharing best practices and strategies with your peers
• Outstanding communication skills, both written and verbal in English
• An intuition for people and passion for strengthening customer relationships
• Outstanding organisational skills and the ability to balance your attention to detail with swift execution - we need to do things quickly, and we need to do them seamlessly
• Salesforce experience is a plus