Account Manager

I have the privilege of representing a rapidly growing tech company based in the heart of Manchester city centre. My client has experienced phenomenal growth over the past few years and is looking for a Client Account Manager to join their team. Ideal candidates will uphold their positive company values and fit in with the culture, as well as being energetic, hard-working, positive individuals with a passion for helping people.
 
As a Client Account Manager, you’ll be working with clients (B2B) to build and maintain strong relationships whilst nurturing the account to ensure it is performing at its optimum level.  
 
The Role

• Building & maintaining strong customer relationships customers as their AM.
• Expanding customer accounts, spotting opportunities, and liaising closely with the sales & customer service teams, operating as the bridge in between.
• Proactively contacting customers on the phone and virtual calls.
• Continuously monitoring customer progress, proactively addressing any issues.
• Assisting customers in configuring and customising their account settings.
• Providing and co-ordinating appropriate in-depth training on products & services
• Proactively identifying customer needs and providing tailored solutions to ensure successful implementation of solutions.
• Gathering customer feedback and insights to identify areas for improvement.
• Focused on and a good understanding of customer for long term retention.
• Analysing data/looking at trends & building a reputation to promote referrals.
• Ensuring good handover and customer transition from the onboarding team.
• Staying up to date with industry trends and best practices in customer success and training methodologies.

Ideal Candidate

• Minimum of 2 years of experience in an AM/sales/customer service position.
• Experience in the property, tech or tech space would be ideal, not essential.
• Excellent interpersonal and communication skills, with the ability to build and maintain strong client relationships across different levels.
• Interested in building up a positive reputation in the area to promote referral.
• Happy to get involved in onboarding and training customers when required.
• Confident in picking up the phone to contact clients and arrange virtual call.
• Demonstrated ability to think strategically & identify growth opportunities.
• Proactive, analytical & solution-oriented mindset, with ability to analyse complex situations, identify root causes and develop effective resolution.
• Strong focus on achieving targets and delivering results, with the ability to effectively prioritise tasks and manage multiple client accounts simultaneously.
• Positive, ambitious, hardworking, organised, enthusiastic personality.
• Resilient, tenacious, able to use initiative, solve problems & support customers.
• Proficient in data analysis and reporting, with ability to make data-driven recommendations.

What you’ll receive in return…

• Competitive salary
• Hybrid working
• Annual bonus scheme
• 22 days holiday plus bank holidays
• Birthday off
• Private medical healthcare
• Training, development & tonnes of progression opportunities

For more information, contact Dan on or email .
 
CCP are proud to support many of the world’s best brands, helping them source talent, embrace diversity and build inclusive workplaces. To be considered for this role please apply using the link below, suitable candidates will be contacted in due course.