Account Manager

About Auto Trader

We’re Auto Trader, the UK's leading automotive marketplace and a FTSE 100 tech-listed company, uniting the largest and most engaged consumer audience with the most extensive network of vehicle sellers. At our core, it's all about people. We embrace diversity, celebrate our differences, and forge our own path. Our six core values define our distinct culture, and our dedication to in-person collaboration sets us apart.

About the job

We’re looking for Account Managers to join our Leasing tribe based in our recently refurbished Hemel Hempstead office. At Auto Trader, we pride ourselves on offering a diverse array of options to our consumers, spanning from pre-owned to brand-new vehicles. Continuously innovating to enhance our online marketplace experience and choice, we've now expanded to include a comprehensive selection of car and van leasing deals, which is precisely where this role comes into play.

Working within our Leasing tribe, you'll engage with customers to understand their leasing requirements. While some customers will arrive with a clear idea of their next vehicle, others may need guidance. Notably, 50% of our customers are new to leasing, which is why you'll play a pivotal role in qualifying and assessing their needs effectively.

Every customer is different, so a collaborative and customer-first approach is vital for this role. This approach, combined with great questioning and active listening skills, you’ll establish rapport, address challenges, and provide tailored guidance throughout the customer's leasing journey.  

Balancing your customer service skills, you’ll also be expected to demonstrate your sales acumen with a tenacity working towards KPIs and objectives. Rest assured, we'll handle lead generation, allowing you to dedicate your efforts to engaging customers with your enthusiasm and delivering exceptional customer service.

You might think being a car enthusiast is a must for this role, but that’s not the case!

What we're looking for

• Previous experience working in a sales environment, this could be face-face or phone environment
• You will have experience achieving targets or KPIs
• You'll have a passion for customer service and be able to demonstrate excellent interpersonal, negotiating, objection handling and influencing skills
• Organised and will be able to prioritise effectively
• Motivation, resilience, and a team player who enjoys collaborating as part of a wider team
• Strong written and verbal communication skills with an eye for accuracy and attention to detail

At Auto Trader, we believe that every candidate brings a unique blend of talents. If you find yourself ticking some, but not all, of the requirement boxes, we'd love to hear from you. 

Working Hours

• Our Account Managers work a 37.5 hour week over a 4-week rota cycle
• In the 4-week cycle, you will work:
• One weekend
• One week of evening shifts until 8pm with a later start in the morning

Benefits and more

We're offering a salary of £35,000-£45,000 dependent on skills and experience, and a flexible benefits package to support your health and well-being.

Enjoy 28 days of annual leave, in addition to bank holidays and half-day closures on Christmas and New Year's Eve. Our Aviva pension scheme offers employer contributions ranging from 5% to 7%. We also provide Bupa Healthcare enhanced medical coverage to all employees, which includes support for assisted fertility, gender dysphoria, menopause, and period care plans. 

But that's not all. We offer enhanced parental leave, a car salary sacrifice scheme, share-save options, and much more. When you join us, you'll also become an owner of Auto Trader, receiving an additional 10% of your salary in shares each year. This allows you to share in the value you help create, and you'll also have the chance to increase your ownership through our Save As You Earn scheme.

Our hybrid model, Connected Working, combines the best of both worlds – office and home working. With Connected Working, you'll have two fixed weekly office days dedicated to team collaboration. In addition to your fixed office days, we expect you to be in more than you’re out. You can choose the specific days that suit your work requirements, home commitments, and team needs. Find out more about Connected Working here.