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Form of work
SalaryCareer orientated Account Manager.
Good listening skills and committed to superior customer service.
Basic 26-5k ote 40k plus big company benefits.
The parent company are the world leader in business information to the construction industry. They are rapidly expanding and have over 4000 staff world-wide. Its a company with lots of opportunities for long-term career growth . You would be joining the UK division, which is the market leader and has been trading since 1945. Despite its success it maintains the "family feel" of a company with a strong culture.
This role is responsible for a set of client accounts within a defined territory. It will be a mix of teams and telephone calls, so you will need to equally at home with both. If you provide consistent account support and development the renewal level is very high. So this makes the OTE very realistic.
The role would suit a consultative Account Manager with good listening skills and a commitment to superior customer service. This multi-functional role is very varied. Your customer base varies in size and longevity of contract and you need empathy to understand the key business motivators.
Required skills and experience.
Good work ethic and a commitment to career development.
Excellent customer service skills and proven experience in this field
Determined to exceed sales targets and objectives.
Self-motivated and determined.
Excellent attention to detail
Strong planning, organisation, and time management skills
Capable of working to tight deadlines
Takes responsibility for own actions and always keeps commitments.
Key Responsibilities:
Understand customer strategy and objectives relevant to my clients needs.
Achieve monthly revenue targets on account renewals.
Proactively look to seek growth opportunities within your portfolio of accounts.
Achieve relevant KPI’s
Effectively manage customer contact levels through diaries.
Conduct Teams meetings with customers on account reviews and renewals.
Ensure customer requests, requirements, queries, and training requirements are met.
Provide feedback from customers to the business.
Accurately log all calls made on the internal CRM system.
Understand and communicate product updates to customers where relevant.
Participate in any training and take personal responsibility for own development.
Assist colleagues when necessary.
Represent the company in a professional manner at all times.
Develop and maintain a strong working relationship with customer support team to ensure overall success of the department.
Benefits
- 25 days leave rising to 27 after 2 years
- Additional day off for your birthday
- No working on bank holidays and there is a Christmas Shutdown
- Hybrid working – 2 days at home / 3 days in the office (home working is optional)
- Group personal pension plan
- Life assurance
- Employee Assistance Programme
- Employee retail discount scheme
- Eye-care vouchers
- Discounted gym membership
- Bike to work
- Free parking
- Additional holiday purchase scheme
- Volunteering days
- Ongoing development and support
- Working hours – 8.30am – 5pm, Monday to Friday
- Friendly and relaxed office environment
- Regular business and department social events
Depending on your circumstances we can arrange a December or a January start. But this is a rare opportunity to join the account management team , these roles are normally filled internally. So dont delay , apply today!
