Account Manager - Co-Pack

Purpose of the role:
Represent Dee Set as the UK's leading provider of end-to-end retail solutions.
Establish and maintain relationships with new and existing customers.
Ensure profitable growth of existing business and develop new business opportunities.
Ensure that our customer's needs and expectations are always met.
Responsibilities - Key areas:
Manage a portfolio of accounts with numerous retailers/brands.
Always provide excellent levels of customer service.
Broker the successful transition of new business into well executed ongoing work.
Provide recommendations for continuous process improvement in response to changing customer requirements.
Develop new opportunities into compelling commercial business propositions to customers.
Monitor and deliver financial KPI's including sales and profitability targets.
Responsibilities of the role:
Identify areas of opportunity to provide added value services, whether existing or new, tailored to retailer solutions.
Develop compelling business propositions and present to customers in a persuasive and collaborative manner.
Confirm briefs with customers and liaise with them regularly to identify current and likely future requirements.
Submit quotations and follow through to secure customer orders.
Ensure all customer briefs are fully invoiced and tracked from booking to invoicing, using established processes.
Using Aged Debt information, ensure overdue invoices are communicated to our customers for prompt payment.
Maintain all customer data bases and ensure all information is up to date and readily available to all operational colleagues.
Cooperate with all internal support functions to ensure all work is completed as required to meet or exceed customer requirements.
Identify and communicate opportunities for operational improvement and support implementation as required.
Cooperate with and support other Account Management colleagues as required, including providing holiday and sickness cover.
Collaborate with your line manager to identify and develop new and existing business opportunities.
Work alongside your line manager to set action plans and personal development plans.
Encourage and receive feedback to strive for continuous improvement.
Provide regular reports on status of all accounts, including performance overview, upcoming workloads/projects, actions and support requirements, other opportunities.
Adhere to all Quality Systems, procedures, and methods in line with the Dee Set Logistics Ltd operating standards.
Carry out any other duties which are reasonably asked of you.
Skills/Experience required:
An excellent communicator with demonstrable negotiating and influencing skills.
A good listener, that is highly customer focused, with a consultative and collaborative account management style.
An ability to build trust and rapport and to develop strong, lasting customer relationships.
A can-do attitude, with the drive and tenacity to complete tasks on time and to a high standard.
An ability to understand and identify customer needs and develop practical, compelling solutions.
A financially aware individual that can work to budgets to deliver agreed performance targets.
Preferred background working with or in major retailers or an account management/ operational background.
Good written, Excel, oral and communication skills, capable of operating at a senior level within retailers and suppliers.
What's on offer:
Salary: Up to £30,000
Location: This role is based at our Stoke on Trent Distribution Centre - Co-Pack department
Exclusive discounts with a variety of retailers through our Colleague Hub
The closing date for this vacancy is: Thursday 29th February 2024