Account Manager - Embedded Finance

End Date
Wednesday 01 May 2024
Salary Range
£45,954 - £51,060
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Flexible Working Options
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Job Description Summary
We're looking for an Account Manager who'll be responsible for the in life strategic management of our SME & Mid-Market Embedded Finance Clients.
Job Description
JOB TITLE:Account Manager-Embedded Finance
LOCATION(S):London
SALARY- £51,000 - £60,000
HOURS:Full-time
WORKING PATTERN:Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites
About the Opportunity:
We're looking for an Account Manager who'll be responsible for the in life strategic management of our SME & Mid-Market Embedded Finance Clients.
In this field-based role, no two weeks are the same. You'll use your self-motivation and determination to effectively schedule your own time to meet your varied commitments. You could be drawing on your expert knowledge to deliver presentations, portfolio reviews and training to key clients.
On other days you'll be out in the field, either virtually or physically, conducting meetings with clients. Your account management skills will allow you to build and nurture productive relationships with your clients, driving account growth through increased product usage.
Using your excellent judgement, you'll put the customer at the centre of all activities. Given the nature of the role, travel will be required.
What you'll be doing:

• Operating as the lead point of contact for all matters relating to account administration and strategy.
• Building and maintaining strong, long-lasting relationships with clients.
• Oversee referrals, enquiries, and critical issues from our 1st line support team.
• Develop trusted advisor relationships with key accounts, customers, and executive sponsors.
• Liaise with cross-functional internal and external teams to complete tasks always maintaining a high-quality service level for our clients.
• Ensure the timely and successful delivery of solutions according to customer needs and objectives.
• Assist with challenging client requests or issues as needed.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external customers.
• Collaborate with the sales team, relationship management team, coverage team, relationship directors and internal customers.
• Work with the Embedded Finance Sales Director to combine market research, user insights and product vision to drive strategic decision making and evolve the product.

Why Lloyds Banking Group?
If you think all banks are the same, you’d be wrong. We’re an innovative, fast-changing business that’s shaping finance as a force for good. A bank that’s empowering its people to innovate, explore possibilities and grow with purpose.
What we'll need from you...

• Strong communication skills with experience in building, creating, and maintaining relationships with your clients and partners.
• Existing Embedded Finance experience - with specialist knowledge of the payments landscape.
• An outstanding client relationship performance record in the SME & Mid-Market space.
• Skilled team player as well as a proven self-starter
• A proven problem solver who can adapt to both strategic and administration needs of clients.

About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready to start growing with purpose? Apply today!
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.