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Form of workA fabulous opportunity has arisen for a Boutique Manager 12-month MAT cover. This role is with an Iconic British jewellery brand in one of their key Flagship London stores, a fantastic opportunity to join a brand that celebrates timeless style and endless versatility. The ideal candidate will be an experienced leader and passionate about Customer service.
Main responsibilities will include:
- Drive and exceed the sales budget.
- Develop and implement an action orientated business plan for your location.
- Responsible for monitoring and driving store and team KPIs.
- Be a brand ambassador, setting the standard for exceptional customer experience and ensuring the same consistency in approach through your sales team.
- Develop and maintain client relationships in line with company guidelines to drive repeat business.
- Network to build and maintain key relationships with corporate and local clients to support HQ team with a program of revenue driving event.
- Set clear individual sales objectives and KPIs for your team, and support with ongoing coaching and training.
- Manage the team in accordance with company policy and procedures.
- Implement approved brand and product training program across your team to ensure consistent and effective styling advice and inspiration to all customers.
- Execute visual merchandising guidelines to a high standard ensuring your location is clean and represents the brand.
- Ensure in store experience is in line with the guidelines and Brand standard.
Person Specification
- Experience leading and coaching a team to success.
- A demonstrated passion for customer service and delivering exceptional customer experiences.
- People management skills
- Commercial awareness with a track record of improving sales, KPIs and driving targets.
- Excellent communication and interpersonal skills
- Ability to work well under pressure in a fast-paced environment
- Organised with an ability to produce quality work within deadlines.
- Proactive approach
