Account Manager - Hospitality

Account Manager - Hospitality/Guestline
Join the Access Family and see how we make software ideas become a reality!
Our core value of Love Work, Love Life, Be You' has been central to our success and so we're looking for people to join us who share our passion for making things better every day and help us continue to grow.
We are the number one UK headquartered software provider in the UK and are forecasted to grow to a global population of over 12,000 employees by 2026.
What are we all about?
At Access, we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from the Hospitality sector, to Manufacturing industry, to Not for Profit's to Construction, and many more.
We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business, currently helping over 60,000 customers to have the freedom to do more.
About you:
• You've worked in hospitality and understand how the systems are fundamental to the smooth running of daily hotel operations
• You understand how to get the best out of people, delivering a message right and influencing across different teams and stakeholders; from Engineers to Sales to c-suite, customers and third parties
• You understand what it takes to be successful in sales - sales is a process that benefits from constant refinement, it's a skill that requires practice and nurturing. You proactively seek out methods / resources to improve your own sales skills
• You're bold and prepared to drive change, you use learning techniques, soft skills and lead by example to inject new ways of thinking wherever needed
• You've got a curious mind, you read around your subject and default to open when it comes to sharing knowledge
• You put a customer lens on all that you do. You have the ability to understand the problems of our customers and use your expertise to guide them to the best outcome
Day-to-day, you will:
In this role you'll be responsible for growing business in a defined geographic territory by leveraging three market channels:
• Net-new small / medium sized hotel customers (50 bedrooms and less.
• New site sales to existing customers (any size)
• Upsell and cross-sell of additional products & services to existing customers.
Across these channels you will be responsible for the full end-to-end sales cycle, utilising resources in the broader Guestline & Access teams where required (for example, pre-sales).
In addition to the above you will understand that maintaining outstanding relationships with our customers, through professional and proactive account engagement, is paramount to the ongoing success of our business, and theirs. To be successful in this role, you'll have a sound working knowledge of Hotel PMS, C&B, PoS and/ or Distribution systems.
Your skills and experiences might also include:
• Embrace targets and devise your own personal sales strategy to deliver or exceed them.
• Provide regular and accurate forecasting information to the business.
• Develop and maintain strong relationships with your allocated Guestline customers, and prospects.
• Work with the Customer Engagement team to provide excellent service to your allocated customers.
• Wherever appropriate, use remote selling' techniques to maximise sales efficiency.
• Stay current on our products and services.
• Confidently demonstrate Guestline products to customers virtually and in-person
• Understand and articulate the value proposition of our solutions.
• Use a consultative sales approach to ensure that solutions are tailored to our customers unique value based' requirements.
• Taking leads from our Marketing and Customer Engagement teams to drive further upsell.
• Attending trade shows to network and introduce our products to new customers.
• Be highly proactive and search our opportunities to develop incremental business.
• Disseminate product information to customers.
• Increase the profile of Guestline throughout the UK
• Problem-solving with customers, using open communication to deliver a great service.
What does Access offer you?
We are a growing software company, and we deliver on what we say we do! We take the development of our people very seriously and we will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.
On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme you'll also be able to choose from a range of benefits to suit you. We pride ourselves on being an organisation that gives back so you'll also have a charity day you can take to support something that matters to you.
At Access we're all about helping everyone Love Work and Love Life. Why? Because we believe people can only be their best when they can be themselves. So, if you are excited about this role, but your past experience doesn't match perfectly, we'd still love to hear from you. You might just be who we are looking for.
We love the fact that we're all different. We believe by having more diverse perspectives at work improves how we run our business, helps us to better support our customers, and when you think about it, it's just more fun!
What's holding you back? Come and be part of our Amazing Access Family!
Love Work. Love Life. Be You.