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Form of workAccount Manager - Learning
Join the Access Family and see how we make software ideas become a reality!
Our core value of Love Work, Love Life, Be You' has been central to our success and so we're
looking for people to join us who share our passion for making things better every day and
help us continue to grow.
We are the number one UK headquartered software provider in the UK and are forecasted to
grow to a global population of over 12,000 employees by 2026.
What are we all about?
At Access, we love software and how technology never stays the same. It's this obsession that drives
us to work closely across sectors to understand the business needs of our customers - from the
Hospitality sector, to Manufacturing industry, to Not for Profit's to Construction, and many more.
We're passionate about helping our customers stay one step ahead of the challenges facing their
industry and business, currently helping over 60,000 customers to have the freedom to do more.
About you:
As part of the Learning team you will be working with customers who have one, or more Access
Learning solutions that may be our LMS, Career Development or Content solutions. We are an
exciting time in our division we a new look LMS being launched later this year and would love to be
part of the next phase of our growth and development.
Your role will be to engage and work with customers to understand their learning objectives and how
these fit in with their wider business goals. You may be the main AM on the account or you may be
part of a wider team working key strategic accounts.
Our team also works closely with Customer Success Managers who have specific technical product
knowledge this allows you to focus on building and maintaining relationships. In addition, you will be
responsible for all commercial matters for your accounts, this could include contract negotiations or
re-contracting when additional solutions are purchased.
Day-to-day, you will:
- Develop effective relationships with key account personnel in the account to maximise upsell and cross sell business sales opportunities.
- Have a sound knowledge of our Learning Products & Services, to be able to discuss and demonstrate the value proposition for our offering and how it aligns to the needs of the customer.
- Hit and exceed pre-determined sales targets, in line with company growth targets.
- Develop and implement a contact strategy quarterly review meetings for example - Host meetings at all levels with clients
- Look to retain customers as part of the Access GRR strategy where customer is first
- You may be required to attend exhibitions, present sales ideas or attend meetings in support of other salespeople which may include nights away from home
- To work in accordance with the company's policies and procedures.
Your skills and experiences might also include:
- GCSE A-C in Maths and English.
- Previous experience in a sales role.
- Learning Sector specific sales experience.
- Ability to work on your own initiative and be self-motivated
- Able to prioritise a demanding workload.
- Excellent communication skills, telephone, email and written.
- Attention to detail.
- Act with integrity, loyalty and honesty.
- Develop positive relationships, co-operation with, and support for colleagues and clients.
- Demonstrate a positive approach.
What does Access offer you?
We are a growing software company, and we deliver on what we say we do! We take the
development of our people very seriously and we will work with you to carve out your success plan
and an opportunity to accelerate your career and make a real difference.
On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with
us), and a matched pension scheme you'll also be able to choose from a range of benefits to suit you.
We pride ourselves on being an organisation that gives back so you'll also have a charity day you can
take to support something that matters to you.
At Access we're all about helping everyone Love Work and Love Life. Why? Because we
believe people can only be their best when they can be themselves. So, if you are excited
about this role, but your past experience doesn't match perfectly, we'd still love to hear from
you. You might just be who we are looking for.
We love the fact that we're all different. We believe by having more diverse perspectives at
work improves how we run our business, helps us to better support our customers, and
when you think about it, it's just more fun!
What's holding you back? Come and be part of our Amazing Access Family!
Love Work. Love Life. Be You
