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Salary About Blackhawk Network:
Blackhawk Network (BHN) is the leader in global branded payment technologies. We strengthen relationships between brands and their customers, employees, and partners by transforming transactions into connections. BHN’s portfolio includes: Gift Card & eGift products, promotions and distribution that grow revenue faster; Rewards & Incentives that build loyalty and acquisition and are integrated into today’s leading platforms; and Payments that enable businesses and customers to access and disburse funds in convenient and innovative ways. BHN’s network spans across the globe with over 400,000 consumer touchpoints. Learn more at BHN.com.
Overview: Management and delivery of a portfolio of client benefit schemes, focused on building successful client relationships.
This role will utilise sales tools and the fundamentals of client account management to ensure successful delivery of existing schemes alongside adoption of value-added rewards, incentives and benefits solutions that meet clients' needs and identify opportunities to grow accounts.
Key performance indicators for this role include meeting of financial performance targets, SLA adherence where relevant, client satisfaction, retention of clients.
Responsibilities: - Day to day management of ongoing client accounts/schemes, including the development and management of relationships with client/s with support as needed
- Contribute to account strategy that ensures retention and growth of client
- With guidance, identify opportunities for expansion and prepare and negotiate new business proposals
- Input into account development planning for relevant clients
- Ensure ongoing delivery excellence and resolve client service concerns or issues if they arise
- Successfully onboard new clients as required ensuring smooth and seamless introduction to BNH
- Participate in and ensure formal reviews – ideally annually - with clients to ensure satisfaction and identify opportunities for improvement and or evolvement
- Ensure appropriate programme and commercial documentation is in place and followed for your accounts e.g., statement of work, project plan, working instructions, etc.
- Conduct client meetings where necessary and request relevant business support as required
- Proactively identify risks and work collaboratively with colleagues to take corrective action to mitigate before they become an issue
- Understand the commercials and profitability of the programmes/accounts you manage and take corrective action to improve profitability as required
- Undertake financial tasks as required which may include invoicing, maintaining billing schedules, updating of internal forecasting systems, and where appropriate, CRM. Review and proactively manage aged debt
- Develop efficient ways of working, identify opportunities for improvement across tools and processes
- Work collaboratively with other account teams/departments to identify and implement efficiencies, new processes, and innovations
- Develop and maintain a good level of knowledge and understanding of our business, product offerings, competitors, and industry, including the understanding of commercial drivers
- Proactively review and work within company policies, standard operating procedures, company, and legislative updates to ensure you are working in line with best practice and business risk is minimised
- Display positive examples of the company Beliefs (Win as One Team, Be Inspiring, Be Innovative and Global Excellence)
- Typically hold previous experience in Account Management of circa 1-2 years
- Excellent communication (written and verbal) and negotiation skills
- Proficient organisational and basic project management skills
- Exceptional attention to detail, including ability resolve problems
- Experience in presenting and hosting client sessions
- Basic level commercial and financial acumen
- Highly self-motivated with the ability to work independently and prioritise needs
- Thrives under pressure, whilst managing internal and external stakeholders
- Passionate about self-development. Identify learning opportunities and proactively develop professionally and personally
- Customer service and client growth orientated
