Address
SalaryLocation: your contractual location can be our Manchester or Liverpool office - there will be travel involved with the current customer base mostly in the North West
Why this job matters
The Account Manager manages account retention and growth plans and drives customer success and strengthening of services solutions.
You'll work with a base of existing customers across the retail, personal/consumer services and charities vertical.
What you’ll be doing
• Drives business accounts serving as a lead escalation contact through the lifecycle of various customers.
• Monitors highly strategic opportunities (e.g., very large, long-term, high impact) within accounts and facilitates with the customer on how to best identify new opportunities, leveraging deep customer and industry relationships.
• Facilitates the review of sales results within your aligned base, monitoring productivity and forecasting.
• Ensures customer needs and challenges are communicated and understood by cross functional teams.
• Drives customer success plans that track program and revenue goals and execution towards those goals including customer satisfaction.
• Champions, continuously develops, and shares with team, knowledge on emerging trends and changes in account management.
The skills you’ll need
What we'd like to see from you
• Previous experience in a field-based Account Manager position.
• Ideally, experience within telco and/or technology.
• Experience working with customers to own the relationship, understand their requirements and ensure customer satisfaction.
Benefits
At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.
• Hybrid working
• On target bonus
• BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
• 25 days annual leave (not including bank holidays), increasing with service
• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.
• Discounted broadband, mobile and TV packages
• Access to 100’s of retail discounts including the BT shop
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.
We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.
We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
