Account Manager

Account Manager (Renewals) - Remote - £13 - £15 per hour - 8-month contract

I am currently recruiting for an exciting software company based in Berkshire who require a Renewal Account Manager to cover for a maternity leave. This is an exciting role working for a brilliant team.

Key Duties:

• Manage a portfolio of renewal accounts. Prepare renewal quotes and follow up in a timely manner
• Advocate customer needs/issues cross-departmentally
• Maintain the renewal cadence of 120-day count down for all renewals
• Negotiate renewal quotes with customers during the renewal process
• Work with the Sales Team on renewals at risk
• Maintain and update renewal forecasts regularly
• Manage and maintain data for accounts, especially within Salesforce
• Exercise independent judgement using tact and discretion

What you will need to be successful:

• 3 - 5 years of experience in a similar position
• Experienced with reading and interpreting complex client contracts Proficient in Microsoft Office
• Professional demeanor with sound organizational and interpersonal skills
• Uses discretion and maintains firm's privacy and client confidentiality
• Works well under pressure; able to manage time effectively in an active, fast-paced environment with multiple demands, shifting priorities and deadlines
• Experience in SalesForce is a plus

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