It Account Manager

Are you an experienced Account Manager from the IT Hardware/Solutions or Telecoms sector. Join one of the UKs leading suppliers of Business Solutions, who are also recognised as a leading employer in the sector, offering a professional work culture and further scope to develop via their "Investor in People" certification.

Purpose Of The Role:

To join the Premier Account Team and ensure that the defined account base is managed for growth and customer excellence.

The main emphasis of the role is to manage and grow an existing base of spending customers and to re-engage with lapsed customers with a focus on increasing the base penetration and number of traded customers.

To do this you will be required to deliver a high number of proactive, inquisitive, and structured calls into the base of customers to identify where and how you can grow business.

You will also need to identify net new customers that fit the trading profile and have a defined plan on how to win these.

You will be supported by the Senior Management team, Category Manger and the vendors, and you will have a team of sales support people to help you deliver a world class customer experience to your growing base of clients.

The company’s goal is to grow the number of customers they trade with every month and to do this you will need to Identify customer’s business strategies and promote my client as first choice for all relevant requirements.

You will need to develop influential relationships with key decision makers within every customer and ensure we maximise delivery of the company’s product portfolio within that organisation.

Key Responsibilities

• To achieve and exceed all agreed sales targets and performance measures.
• Develop and maintain an appropriate pipeline of opportunities to meet short, and medium term, business plans.
• To qualify and review bids and tenders as required from the customer base.
• Establish the business as the primary supplier of communications & IT solutions to the defined key account base.
• Effectively manage the relationship between the company and the defined key account base.
• React effectively and in a timely manner to customer queries and issues.
• Develop and maintain good and effective working relationships with all internal contacts.
• Develop and re-engage with lapsed customers to understand what is required to win business back
• Fully understand and adhere to all relevant business sales processes.
• Maintain high levels of appropriate product and service knowledge on current and future products.
• Monitor competitive and competitor activity to protect the businesses competitive position.
• Regularly monitor revenue streams from orders to ensure consistency with forecasts.
• Maintain full, accurate, honest and timely records.
• Respond to management requests in a timely manner.
• Prepare and deliver reports each month in a defined format to your manager.
• To undertake all training as required to develop the role as required.
• Any other duties as necessary for the role.

Qualifications / Relevant Experience:

Essential

• • Account management experience.
  • Sales experience gained within a Business to Business environment
  • Experience of re-engaging with lapsed customers
  • Technology/IT/Telecommunications based background.

You will spend 3-4 days in with office with 1-2 days working from home.