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Form of work
SalaryMotivated Accounts Assistant required to join the Billing and Collection Team for a leading Bournemouth based employer. This is a varied role, working within a wider Finance team. The role is currently HYBRID, working 3 days per week in the office in Bournemouth and 2 days from home. Please see details below
Accounts Assistant
Full Time - 37 hours per week, 09:00 - 17:30 Monday to Thursday and 09:00 - 17:00 on Friday.
Salary: £24,000 per annum
The main responsibilities of the role are:
• Assist with half yearly Ground Rent invoicing.
• Assist with monthly Service Charge invoicing.
• Assist with monthly Additional Charges invoicing – Guest Suite, Storage, Meals, Personal Care.
• Assist with monthly Rent Demands and reconciliations for rental customers.
• Answering the telephone and fielding queries from House/Estate Managers and homeowners.
• Responding to emails and other written correspondence received into the department.
• Administration of Customer Direct Debits (mandates, payment plans and collections).
• Reconciling monthly Direct Debit files.
• Supporting resolution of Debtor queries.
• Contribute to discussions on process improvement for the B&C function.
• Supporting other ad hoc duties in the B&C team and the wider Management Services Finance team.
They are looking for someone who is:
• Able to stay calm under pressure.
• Flexible approach to working as required by business demands.
• Excellent communication skills, both written and verbal, to include excellent customer service delivery to our homeowners.
• Able to rapidly develop good working relationships, and work across organisational boundaries.
• Maintains a positive and ‘can do’ approach.
• Confident to challenge processes.
• Operates with an approach of continuous improvement.
• Being professional and courteous.
• Resolving problems quickly.
Qualifications and Experience
• Qualified/partly qualified or qualified by experience, minimum level AAT 2.
• Previous billing experience.
• Previous experience of working in a demanding role dealing with high volumes of transactions.
• Excellent working knowledge of Excel (VLOOKUP’s, pivot table etc., setting level) and finance systems.
• Customer Service experience.
