Accounts Assistant / Administrator

My client are a high end luxury retailer and are now hiring for an administrator to support their store, design and online business along with some spreadsheet/data analysis/accounts work.As a crucial support role within the business, the position will be varied and will range from raising orders on their stock management system, responding to customer questions/enquiries and helping in the storeroom after a busy weekend of web orders.Key objectives for the role are:• Key pillar of support for the business manager, e-commerce and stores teams.• Be one of the first points of contact for customer enquiries and questions, management of web orders/dispatches.• Oversee pricing/stock maintenance• Technical support• Basic accounts functionsDay to day role responsibilities• Creating new customer accounts / raising new orders on the stock management system (ProfitPlus)• Call/email customers to respond to enquiries / update on status of orders or any issues associated with orders and to ensure a 5-star customer experience• Dispatch and update of orders on the backend of the e-commerce platform• Support for the Store Manager as and when required following busy e-commerce periods• Monitoring stock status/availability with a breadth of suppliers, ensuring information displayed on the website is current and up to date.<...