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Form of workOur client is an international bank based in the city, and seeking a proactive and skilled mandarin speaking individual to join the Retail business team. This role involves a diverse range of responsibilities including handling complex customer inquiries. If you have a keen eye for detail and a passion for financial services, this might be the perfect opportunity for you!
*Principal Purpose of the Job:*
- Market our Retail services including deposits, remittances, and Bureau de Change operations.
- Assist with customer inquiries, conduct periodic reviews, and collect information for AML transaction queries.
- Create and maintain accurate client information and manage data on internal systems.
**Key Responsibilities:**
- Manage the opening and closing of personal and business accounts.
- Daily operations include handling cash deposits and withdrawals, maintaining cash security, and conducting regular cash counts.
- Process both inward and outward remittance transactions.
- Handle Bureau de Change and internet banking services.
- Maintain customer files and ensure data integrity in our systems.
- AML Suspension Reporting and customer account activity reviews.
- Resolve compliance issues and assist with project work as required.
- Generate and verify SCV file information and conduct daily basic CASS reviews.
**Skills Required:**
- Proficiency in Microsoft Office.
- Strong organizational skills with meticulous attention to detail.
- Excellent interpersonal skills with the ability to communicate across departments.
- Ability to prioritize tasks and delegate when necessary.
- Accurate reporting and good team player, responsible for team actions.
**Other Requirements:*
- Bilingual proficiency in English and Mandarin is mandatory.
- Ideal candidate will have Burea de Change experience
This role offers the chance to be part of a dynamic team in a fast-paced and challenging environment. If you are looking to make a significant impact in the banking sector, we would love to hear from you!
