Core responsibilities of the role:
•Contacting tenants at regular intervals who have not paid their rent to determine the issue and obtain payment
•Obtaining data regarding debt collection and invoice payments
•Ensuring deadlines are met to make sure any court proceedings would be successful
•When required, attend court proceedings to provide evidence in cases pertaining to rent arrears
•Advise landlords of payments owed and keep them informed until receipt of payment
•Provide landlords with clear explanations of procedures, timings, and available option
•Maintain active communication with Finance team
This role also includes up to two days per week working from home (once the initial induction period has passed).