Accounts Value Stream Technical Lead

Our technology teams in the UK work closely with HSBC’s global businesses to help design and build digital services that allow our millions of customers around the world, to bank quickly, simply and securely.

WPB Tech has experienced significant growth and change within recent years which drove the need for us to undertake a strategic review of our current Target Operating Model and Organisational Leadership Structure. The creation of the defined Value Streams (VS) and Sub-Value Streams (SVS) will drive joint delivery of business outcomes through deep partnership between Business, Markets, Technology and Digital.

The Head of Accounts Technology owns the Technology Delivery within a Value Stream as part of three-in-a-box leadership VS structure, managing Tech delivery and risk and Tech input to business design and prioritisation decisions.

The Head of Accounts Technology will be accountable for:

• Mapping the technology capacity required to deliver Value Stream outcomes

• Identifying external technical dependencies to other Value Streams and Sub-Value Streams

• Leveraging appropriate technologies and capabilities for delivery

• Identifying and raising technology platform work for VS prioritisation

A vital component of the Head of Accounts Technology role will be to manage the delivery of their VS each QBR through:

• Owning the end to end creation and delivery of digital products and features into markets and brands, globally supporting through design, requirements, build and testing within engineering teams through Agile ways of working

• Responding to new and emergent customer needs and opportunities within markets and regions

• Leading teams (approx. 600 FTE) using agile methodologies, utilising a DevOps approach to ensure each digital product globally operates on a single code base and is delivered through teams operating a continuous integration and continuous delivery framework and toolset

• Setting key metrics to track planned against actuals and productivity versus quality measures

• Achieving the correct balance of headcount to provide a sustainable and skilled resource pool that can work against delivery of the individual Sub-Value Stream plans within the Value Stream

• Maintaining the right level of governance and control to ensure adherence to HSBC guidelines. Drive prioritization to ensure we are working on the right pieces of change with the highest

What you will be doing;

• End to end accountability of Value Stream technology delivery in a high-growth digital environment, exhibiting strong ability to build and implement strategies for solving ambiguous customer-focused problems

• Developing clear strategic priorities that ensures resources (capability, people & funding) are enabled to deliver new features and compelling distinctly native services within Value Streams

• Supporting dependency management and priority calls decisions between Sub-Value Streams (SVSs), assessing the impact of the benefit realization for the programme/portfolio and take action to minimise benefit.

• Full ownership of Technology Delivery roadmap, managing changes as they arise and keeping stakeholders focused on the agreed change outcomes and benefits

• Managing and controlling all associated costs/investments against annual budget for designing and developing new services (Change The Bank) as well as managing and supporting existing services (Run the Bank) within the Value Stream

• Enabling delivery of the agreed Value Stream by resolving major delivery ambiguities and removing major delivery blockers as required

• Obtaining buy in from and influencing of senior management and stakeholders programme plans, commitments, changes including requirements, quality assurance plans, budget, scope, resources, risk mitigation and contingency plans

To be successful in this role you should have;

• Outstanding Technology leader experienced in driving strategic change in a matrix environment

• Strong background in transformation, portfolio management, risk, good judgment, process and delivery focused.

• Strong leadership, stakeholder and people management skills, able to navigate across structures in complex business organisations.

• Understanding or experience of our Retail Banking Account product offerings

• Leading and directing executive and non-executive work groups and effecting change through people in a large matrix organization

• Strong commercial orientation, track record of balancing risks versus rewards and maximizing the cost effectiveness and profitability for the business. Preferably having managed P&L

• Experience of leading teams in agile at-scale methods using DevOps tools and process

• Managing operational functions, directing process reengineering and efficiency exercises

• Effective communication, influencing and negotiation and strong stakeholder management skills at all levels and across diverse, global teams and key stakeholders across WPB Tech and the wider HSBC

• Deep and wide subject matter expertise of exceptional ability to lead diverse teams across global functions, with strong people leadership, team work, gathering information and analyzing, judgment and decision making, communication competencies

Opening up a world of opportunity
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.
We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.
If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:
Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500