Address
SalaryLocation: Liverpool
Why Business
Our aim is to create a world-class BT Business unit that delivers long-term value for our customers, colleagues, partners, investors, and other stakeholders, both in the UK and internationally, across the full range of business segments from small enterprises to governments and multinational companies. This includes:
- Driving full integration of channels and products to best serve our business, government, and wholesale customers in the UK and internationally.
- Investing strategically in present and future needs of customers, aligned behind common digital, network and security platforms.
- Accelerating our transformation plans and delivery of next generation products and services, making it easier for customers to do business with BT and for BT to transact more profitably with customers continuing to invest in the skills, technology and partnerships required to return to growth and become the leading provider of secure multi-cloud connectivity.
Why this job matters
Small and Medium Business (SMB) is a key sales channel for BT, contributing £1.7bn revenue and £0.8bn EBIT per year, and serving 1m+ SME customers in the UK. It’s an exciting period of growth for SMB, and as we embed our new Business model to achieve that growth, this role will support the delivery of our ambitious transformation plans and goals.
In a highly competitive market, this role is responsible for identifying opportunities and closing sales that secure new business with a portfolio of SMB prospects. Through building strong relationships and successfully influencing and negotiating with key contacts and decision-makers, the role holder achieves (exceeds!) targets for their prospects, by really getting to know their business and transformation roadmap, and developing win plans that showcase how BT & EE’s portfolio best meets their needs – targets may include customer contact activity and sales pipeline health, as well as Sales order value/revenue growth, market share, and customer experience. A hunger to learn will be key in this role, alongside a desire to try new things to help new customers readily engage with BT and to make sure BT beat the competition to win in the market.
What you’ll be doing
- Accountable for winning new logos within a defined account portfolio of SMB prospects – delivering consistent and profitable new business.
- Responsible for developing deep-rooted, sustainable relationships with prospects. Obtaining a strong understanding of their transformation roadmap, connectivity and telecommunications requirements, and driving the sales cycle.
- Forecasting new logo wins and sales order value with a defined closure plan.
- Achieve and exceed new sales targets for the defined prospect account portfolio – which may include daily customer outreach and pipeline health, as well as revenue growth, market share, and customer experience.
- Work with a high degree of autonomy across prospect portfolio, ensuring sales plans are developed and delivered to secure multi-product deals, and ensure all internal stakeholders are aligned with the plan.
- Collaborate with technical sales specialists where needed, to create best in class solutions for complex client needs.
The skills you’ll need
What we would like to see on your CV
- Successful track record delivering brilliant sales performance for an account portfolio
- Acquisition and/or new business experience essential
- Experience with senior stakeholder relationship management
- Experience with SME or Corporate customers preferrable
- Developed and executed strategic sales plans aligned to business strategy and values.
- Made decisions in ambiguous situations using incomplete information or differing views.
- Collaborated with people in different business locations or functions, building strong relationships.
- Experience taking customers through a sales cycle.
- Developed and delivered a transformation plan for an underperforming project preferable.
Benefits include
- Competitive salary
- On Target Commission
- Pension scheme (up to 10% BT contributions)
- Flexible Hybrid working
- Access to training and development to help you grow with us
- 25 days annual leave (plus bank holidays)
- Shares Plan
- Flexible benefits: cycle to work, healthcare, etc.
- Discounted BT products and services
About us
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.
We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.
We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
