Aims of Position
To provide the highest standard of service support within Implementation, ensuring that new customer implementations, and any changes for existing customers are completed smoothly and to a high quality.
Specific Responsibilities
- Process new customers / engineers onto the ByBox system
- Produce and issue starter packs to customer specification
- Ensure customer labels are processed including bulk, auto replenish and day-to-day cases
- Provide support to internal projects ensuring deadlines are adhered to
- Manage lock and key stock ensuring adequate stock levels to deal with all customer requirements
- Manage Global App Locker and lock inventory
- Complete lock recycling to make sure we can benefit from returned / unused locks
- Maintain and develop effective working relationships with other departments
- Ensure that a professional level of communication is maintained with external customers and suppliers
- Manage BAU workload, cases and emails
- Undertake other tasks as reasonably directed from time to time
- Assist with training of new starters
- Attend and contribute to regular team meetings
- Be aware of and follow all Health & Safety procedures
- Good communication skills, verbal and written
- Ability to work alone and as part of a team
- Willingness to learn and develop new skills
- Attention to detail
- Excellent customer focus
- Provide proactive support to colleagues within ByBox and our customers
- Essential skills required
- Experience of working in an administrative role
- Experience working in a process driven environment
- Knowledge of and the ability to work to Service Level Agreements
- IT Literate – Word, Excel and Microsoft Office
- Able to demonstrate use of own initiative and recommend improvements
- Character and personal qualities
- Commitment, enthusiasm, passion
- Ability to work under pressure and multi task
- Ownership
- Customer Focused
- Flexible attitude
- Team player
Hours are between Monday to Friday 9am-5pm (37.5 hours per week) and we are offering a starting salary of £13.28 per hour - this is a temp to perm vacancy for the right candidates