Admin Assistant

Cardiff Council is a local government organisation, responsible for delivering over 700 different services to our citizens, visitors, and businesses across Cardiff. It is important to us that our workforce reflects the values of our organisation, to better serve our communities. Our Community hubs offer candidates an exceptional opportunity to join us in one of our thriving teams.

We take the welfare of our staff seriously and strive to always create a positive working environment ensuring that our amazing workforce feel respected and valued.

Here are some examples of how we try and achieve this:

• A generous annual leave entitlement.
• Adaptable working arrangements, which can include a flexi scheme allowing you to work a schedule that suits you and meets the needs of the service.
• Access to the Cardiff & Vale of Glamorgan Pension Fund which is part of the Local Government Pension Scheme (LGPS), offering a reputable, secure and flexible pension plan.
• Guaranteed access to further Training & Development to give you the opportunity advance your career with us.
• Access to employee equality networks for support, guidance and socialising (these networks include the Black, Asian & Minority Ethnic Network, Carers Network, Disability Network, LGBT Network & the Women’s Network).
• Hybrid working opportunities
• Access to comprehensive employee wellbeing support.
• Access to the MyAdvantages Employee Benefits Platform (which includes access to the Council’s Cycle to Work Scheme and exclusive discounts at retailers such as Asda, Tesco & Ikea).

An exciting opportunity has arisen for a committed individual, with excellent customer service skills to join our Hub / Library Teams across Cardiff.

Our team supports customers who make use of our Hubs & Libraries, aiming to resolve Library based enquiries.

This role requires a professional conduct as you will be first point of contact for general enquiries via phone or email, looking to resolve at first point of communication wherever possible.

The successful candidate will assist in the delivery of a full Library service, along with carrying out general office duties including using digital and Library support systems

To provide a professional, high quality, customer focused Hub / Library admin service.

To resolve enquiries wherever possible at first customer contact. Where this is not possible, refer to other officers, or sections following agreed referral processes.

To encourage new Library members and provide an informative customer focused Library service.

To encourage financial and digital inclusion by providing practical assistance and advice.

To arrange appointments for customers as required and to act as a customer advocate, taking ownership of enquiries and ensuring complaints are resolved at the earliest opportunity.

To play an active part in the Hubs/Libraries ensuring that good communication is maintained within the team and to contribute to the work of the team as a whole.

The ability to speak other languages, in particular Welsh, and Community Languages would be an advantage.

For an informal chat about the role, please contact Joseph Boyle (Joseph.Boyle@cardiff.gov.uk).

This salary is subject to the Living Wage Supplement that tops up the basic rate of pay to £12.00 per hour. The supplement will be reviewed every April. Cardiff Council reserves the right to make any changes to, or removal of, the Living Wage Supplement.

This post is suitable for job share.

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:

Important information you need read in order to complete your application:-

• Application Guidance
• Applying for jobs with us
• Behavioural Competency Framework

Additional Information:-

• Employee Charter
• Recruitment of Ex-Offenders
• Privacy Notice