Admin & Service Support Advisor

Admin & Service Support Advisor

Bristol

£24,000 - £28,000

Our well-respected equipment supplier is looking for an Admin & Service Support Advisor to join their growing team!

Admin & Service Support Advisor roles & responsibilities:

• Checking all internal jobs meet the agreed rate before invoicing and querying any discrepancies with the Service Controller so they can resolve any issues prior to validating
• Once checked and authorised by the Service Controller, processing engineer timesheets on the system by 11am each morning
• Submitting weekly timesheets for each engineer to the Accounts department by 11am each Monday morning
• Reviewing supplier invoices relating to the depot, adding them to the necessary service job and passing for payment when authorised
• Ensuring all supplier invoice disputes are raised, via email, to the Account department and suppliers as soon as they are queried
• Updating machine service histories on 'Livelink’ as soon as the service is invoiced
• Working with the Service Controller to ensure customer disputes are brought to a speedy conclusion whilst adhering to company procedures
• Raising credit notes to customers in line with credit note processes and policies
• Carrying out general administrative support e.g. filing
• Answering telephones and taking messages

Admin & Service Support Advisor ideal candidate:

• A good understanding of grammar with the ability to interpret technical write ups
• High personal integrity and honesty
• A confident and professional manner
• Attention to detail
• The ability to identify and escalate any issues of concern to the relevant team member
• Strong communication skills with the ability to speak to customers and engineers to ensure a high level of customer satisfaction is achieved
• The ability to manage your own workload effectively to ensure key responsibilities and targets are met
• A strong team player

Working Hours:

Monday - Friday: 8am - 16:30pm

Jackie Kerr Recruitment is an independent agency that has been established for 26 years.

We strive to provide the ultimate consultancy service to all our candidates. Whether you are looking for permanent or temporary work we pride ourselves in understanding our candidate’s requirement’s to ensure that we place you in your ideal role. We have recently heavily invested in new Recruitment Software that provides an online portal. Simply visit jackiekerrrecruitment . com to enter your details and you will receive job alerts, hot off the press. The portal enables you to update your information and CV at any time, so we always have your latest employment details on record.

So please visit our website and let us help you to find your dream job! Please note: At Jackie Kerr Recruitment we receive a huge number of applications for each job that is posted. If you do not hear from us within 2 weeks of your original application, please go to our website jackiekerrrecruitment . com to apply for other jobs that may be suitable to you.