Admin & Service Support Advisor

JB264: Admin & Service Support Advisor
Location: Bristol
Salary: £24,000 - £28,000 per annum
Overview:
First Military Recruitment are currently seeking a Service Administrator on behalf of one of our clients.
Our client encourages applications from ex-military personnel however all candidates will be given due consideration.
Duties and Responsibilities for the Admin & Service Support Advisor:

• Checking all service jobs meet with company policies prior to validating and ensuring grammar and spelling is correct before invoicing.
• Raising retail invoices and sending to customers.
• Submitting warranty claims using the portal, ensuring all supporting documentation for these warranty claims are added to the claim within the required timeframe. Checking all internal jobs meet the agreed rate before invoicing and querying any discrepancies with the Service Controller so they can resolve any issues prior to validating.
• Once checked and authorised by the Service Controller, processing engineer timesheets on the system by 11am each morning. Submitting weekly timesheets for each engineer to the Accounts department by 11am each Monday morning.
• Reviewing supplier invoices relating to the depot, adding them to the necessary service job and passing for payment when authorised.
• Ensuring all supplier invoice disputes are raised, via email, to the Account department and suppliers as soon as they are queried.
• Updating machine service histories as soon as the service is invoiced.
• Working with the Service Controller to ensure customer disputes are brought to a speedy conclusion whilst adhering to company procedures.
• Raising credit notes to customers in line with processes and policies.
• Carrying out general administrative support e.g. filing.
• Answering telephones and taking messages.

Skills and Qualifications for the Admin & Service Support Advisor:

• A good understanding of grammar with the ability to interpret technical write ups.
• High personal integrity and honesty.
• A confident and professional manner.
• Attention to detail.
• The ability to identify and escalate any issues of concern to the relevant team member.
• Strong communication skills with the ability to speak to customers and engineers to ensure a high level of customer satisfaction is achieved.
• The ability to manage your own workload effectively to ensure key responsibilities and targets are met.
• A strong team player.

Location: Bristol
Salary: £24,000 - £28,000 per annum