Service Desk Admin - 014746

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Service Desk Admin
Duration - 6 Months
Location - Bristol / Remote
Summary
My high-profile utilities client is looking for a Service Desk Admin to join their team Based at their Bristol offices (2 days a week on site) on an initial 6-month contract with chance of extensions.
Vacancy for a Data Platforms Associate to join the Data Platforms team on a 6-month contract, with scope to extend. The Data Platforms team looks after the Reporting and Analytics Applications for the company. The role will be responsible for the front-end application administration (access/security provisioning), implementing/co-ordinating changes/migrations (with assistance from technical teams) and a point of contact for the business and IT teams reviewing, resolving or triaging support tickets through the Service Desk.
Typical Tasks
· Daily checks on the systems, logging any issues for 2nd line (or fixing, if possible, task dependent)
· Reviewing weekend streams, checking backup times, logging issues
· Monitoring the team mailbox and call system (JIRA)
· Reviewing and processing requests
· Security and access provisioning of end users in the applications, and auditing
· Implementing CRs/Migrating Changes as per requests
· Supporting Developers
· Business/IT Point of contact, updating them on resolution progress.
· First line support/triage and issue escalation
· Co-ordinating/Promoting/Migrating changes to Production or Test environments.
· Ensuring users request comply with data governance processes.
Skills:
· Familiar with ITIL concepts
· Good understanding/overview of IT systems and applications
· Experience with Windows based IT Applications and best practices
· Highly organised and Process driven with attention to detail.
· Personable and able to build good working relationships with both technical and business stakeholders, gaining their respect and trust based on knowledge and professionalism.
Technologies used:
· Microsoft Windows Server
· Windows Security including Active Directory
· SSL Certificate deployment/management
· Oracle Products (Oracle Database/Java/WebLogic/Hyperion EPM)
· Business Intelligence Applications (OBIEE/Power BI/WebFOCUS)
· Data Integration Applications (ODI/SSIS)
· Web Tier technologies (IIS/Apache/OHS)
· Scripting: PowerShell
· VMware
· JIRA
If you have not received a response within 48 hours of applying, please assume you have not been shortlisted this time.