Administration

Sales Administrator & Support

• Annual Salary: £25,000 - £27,000
• Job Type: Full-time (Office Based)

Reed in Colchester are seeking a dedicated Sales Administrator & Support professional to join their clients Sales Office team. The successful candidate will provide exceptional customer service and support to the customer base, assist Sales Representatives, and manage key accounts.

Day-to-day of the role:

• Develop and maintain relationships with existing small to medium account base
• Work closely with Sales Representatives to support the growth of Key accounts.
• Liaise with Head Office and R&D teams to meet current customer and new project demands using inhouse software.
• Utilise CRM to record customer activity and communications.
• Generate monthly sales reports for customers.
• Provide technical support to both new and existing clients, addressing application queries or product quality issues.
• Assist within the sales office by handling incoming calls on a sales or technical basis.

Required Skills & Qualifications:

• Strong administrative and service-related work experience.
• Excellent personal and communication skills.
• A proactive and problem-solving mindset.
• Ability to manage multiple workloads and project management skills working with Sales Representatives and Subsidiary Key Accounts.
• Good IT proficiency (Microsoft Office) and the ability to learn new ERP and CRM software.

Benefits:

• Competitive basic salary.
• Pension scheme with company contribution of 5% and employee minimum contribution of 4% of basic salary.
• Holiday entitlement starting at 22 days, increasing to a maximum of 25 days after 6 years of service, plus bank holidays.

The role is office-based, and geographical positioning is important. Travel within Europe may be required for training at our head office and to attend UK Industry exhibitions as needed.

To be considered for this Sales Administrator & Support position, please click apply