Administration Assistant

Role:Administration Assistant (Mortgage Underwriting)

Location: Newbury

Hours: 35 Hours per week: Monday - Friday, 9am - 5pm (hybrid working available after probation)

Starting Salary: £21,869k

Do you have great organisational skills, enjoy working within a supportive team and get satisfaction from working together to provide excellent customer service?

Newbury Building Society are looking for an Administration Assistant to join their busy team, to help support their Mortgage Underwriters.

What will you be doing?

Our main focus is to support the mortgage application process from submission to completion. This includes tasks such as:

• Setting up received applications ready for underwriter assessment.
• Providing support to underwriters during and after their assessment.
• Handling queries about applications from brokers, solicitors or customers via telephone, email or secure message.
• Producing and sending out mortgage offers for customers.
• Processing returned signed mortgage offers.
• Processing solicitor panel applications.

You will be provided with all the training and guidance you need to learn our processes and to become a confident member of this dynamic team.

Essential criteria:

• Experience of working with internal and/or external customers to ensure the highest quality service experience
• Evidence of excellent written and verbal communication skills

Desirable criteria:

• Experience using Microsoft 365 products, including Outlook, OneDrive, Word and Excel