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Form of workDescription
Working alongside our Administration team and reporting day-to-day to the Office Services Manager, you will be responsible for your own day-to-day tasks whilst also supporting our legal departments. You will also be responsible for supporting the main reception and front of house teams in providing a first-class customer experience when visiting our offices.
Key tasks include processing internal & external post, scanning and photocopying tasks, file closing on behalf of fee-earning departments, main reception cover which will include, meeting and greeting guests and visitors at our head offices, scanning client documents, showing clients to and from meeting rooms, providing refreshments for our visitors and switchboard cover as and when required.
The role is full time, based at out Derby head offices working 08:45 to 17:15 Monday to Friday.
Key Responsibilities
- Sorting and distributing external and internal post (Royal Mail and DX)
- Post scanning for various legal departments including saving and naming documents to the internal case management systems.
- Operating and overview of the post franking machine and preparing evening post ready for collection.
- Photocopying and scanning documents for fee-earning departments as and when requested, this requires high attention to detail and time management to ensure tasks can be completed within required timeframes.
- Review, distribute and manage stationery supplies for all departments.
- Order, review, and distribute refreshment supplies for all departments where required, ensuring staff kitchens are fully always stocked with tea/coffee/sugar/milk.
- Receive incoming deliveries and distribute to the appropriate individuals/departments.
- Deal with outgoing deliveries including arranging courier requests as and when required.
- Assist our fee-earning department with administration tasks where required – this can include opening & closing files, filing & scanning etc.
- Daily lunch and ad-hoc holiday cover for main reception as per rota requirements.
Main reception cover responsibilities will include (but not limited to):
- Meet and greet our clients in the main reception area and showing visitors to their designated meeting room or client holding area.
- Manage and maintain the use of the meeting room booking system ensuring meetings run as they should and in the correct rooms.
- Providing refreshments to our clients during their visit.
- Ensuring meeting rooms are cleared promptly after meetings with crockery used cleaned and tidied away.
- Dealing with incoming hand deliveries from clients ensuring all documents received are logged on the internal systems and taken to the post room promptly for internal distribution.
- Notifying fee earners of their client’s arrival and any documents received for them during the day
- Taking copies of client documents whilst the clients are onsite, including certifying any copied documents before they are sent to the relevant departments.
Other tasks:
- Provide cover for the switchboard operator where required, ensuring all calls are answered and re-directed to the relevant fee-earning department promptly.
- Maintain reception and switchboard mailboxes ensuring any emails and/or voicemail messages are dealt with promptly and appropriately.
- General duties across the offices to include;
- Watering plants.
- Low risk maintenance checks and reporting issues.
- Minimal cleaning requirements to support onsite cleaning teams.
- Clear desk policy checks and reporting issues to Office Services Manager.
- Any other projects set by the Office Services Manager.
Skills, Knowledge and Expertise
You will:
- Be organised, process driven and analytical with a pragmatic approach to finding solutions.
- Be highly self-motivated and comfortable with regular deadlines.
- Be able to multi-task and prioritise the workload.
- Be hard-working and a good team player.
- Have strong interpersonal and communication.
Disclosure will be required in the event that a position is offered.
Benefits
What we offer?
- Competitive salary
- Bonus potential
- Great working environment at our Derby Head offices
- Car parking is provided by the firm
- Career Development opportunities
- 25 days holiday plus bank holidays
- Options to buy & sell 1 week’s holiday
- 1 week’s holiday carry over
- Extra day off for your birthday
- Staff card discount scheme for local shops
- Social days and evenings on the firm
- Staff discounts on legal services
About Flint Bishop
Flint Bishop is a multi-award-winning, top 200 UK law firm. We have been providing legal services to businesses and individuals for over a century.
Recognised as a ‘leading firm’ by both Chambers & Partners and The Legal 500, the outstanding quality of our staff and service levels is underlined by our ISO quality assurance accreditations, industry awards and peer ranking.
We have over 200 solicitors and legal experts who use their technical skills and expertise for one mission: to provide clients with clear advice that helps them to achieve their goals as effectively as possible.
Recognised as a ‘leading firm’ by both Chambers & Partners and The Legal 500, the outstanding quality of our staff and service levels is underlined by our ISO quality assurance accreditations, industry awards and peer ranking.
We have over 200 solicitors and legal experts who use their technical skills and expertise for one mission: to provide clients with clear advice that helps them to achieve their goals as effectively as possible.
