Administration Assistant Electrical

We own and manage c.7,500 homes in the east of England, working closely with other agencies and stakeholders within our communities. We build on the good foundations we have in place in being a customer-centric organisation, investing in our existing homes - including our zero-carbon journey - as well as building new homes.

We've also concluded a review of how we work in the future, with options around home and office flexible working, as well as a generous annual leave allowance and other benefits.

Here at Havebury Housing, we have an exciting new opportunity to join our team as an Administration Assistant (Electrical)! You will be responsible for providing a comprehensive administrative service for the Electrical Team and administrative support across the Mechanical and Electrical Service. To implement Policies and Procedures and provide an effective and responsive service to our residents. To ensure effective management of information and that system are implemented and maintained to facilitate the work of the Electrical Team.

Requirements

Outline of Key Responsibilities...

• To monitor the electrical services programmes, recording information, resolving issues to ensure a resolution, and administer all electrical inspection and other applicable reports to ensure full compliance
• Scheduling of works for the team
• Provide effective resident, tradespersons, and contractors liaison during all electrical works
• Liaise with contractors and residents to ensure that access to properties is arranged, appointments maintained. Resolve issues with no or hard access properties to ensure compliance
• Answer queries in person or by telephone, email, and post from residents and support other members of the Mechanical and Electrical Team ensuring that residents enquiries are responded to within service standards
• Maintain databases and produce information on electrical testing and other programmes of work to enable effective performance monitoring and management

We are looking for someone who has...

• Previous experience of dealing with customers
• Ability to work under pressure and to strict deadlines
• The ability to ask the right questions to be able to understand the reason for the customer's call/visit
• Have good communication skills with the ability to tailor the response to suit the customer or situation
• Ability to deal with conflict situations
• Experience of using IT systems, including Microsoft office software in particular Outlook, Word, Excel, and other databases

Benefits

In return, we are offering...

• An annual salary of £26,675.00
• We are committed to providing a healthy work-life balance for employees and their families, as such we operate full hybrid working conditions from home and our office in Bury St Edmunds
• Flexible working around a 37 hour week
• Annual Leave - 28 days per year, (plus bank holidays) increasing to 32 days when you reach your 3rd year with us. To give greater flexibility around your holidays you can also buy, sell or carry over up to 5 days of annual leave each year
• Pension - between 5% - 10% dependant on individual contribution
• Life assurance - a payment of X3 your salary.
• Annual Flu Jab - provided each winter to all employees.
• Electric Vehicle salary sacrifice scheme - plus we currently have free electric charging points
• Competitive medical cashback plan

"At Havebury we operate a no closing date policy and evaluate candidates upon application. Therefore please apply without delay."

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.