Administration Manager

Your new company
Working for an amazing educational company located in central Plymouth.This role is full time Monday - Friday standard office hours.Salary is 28,000 - 32,000 per annum depending on experience.
Your new role

• Line management of the Student Experience Team.
• Develop and implement strategies to enhance the overall student experience, including student engagement, satisfaction, and retention efforts.
• Develop and maintain an College Alumni scheme.
• Develop and maintain a strong working relationship with College Student Representatives, and develop the Student Representative role.
• Collaborate with various departments, to ensure a seamless and positive experience for students.
• Oversee student engagement initiatives.
• Oversee student feedback processes, and monitor and analyse student feedback and satisfaction data to identify areas for improvement and implement solutions.
• Stay current on best practices and trends in student affairs and higher education.
• Members of various committees, including the Student Experience Group, the Academic Quality and Standards Committee, and the Academic Board.

What you'll need to succeed

• An understanding of the student-related administrative processes within a Higher Education setting is desirable but not essential.
• An ability to contribute to ongoing service development and improvement, maintaining a clear focus on customer satisfaction.
• The ability to analyse data and make data-driven decisions.
• Excellent interpersonal and communication skills.
• A dynamic and motivating leader.
• Able to use initiative and work independently, being a self-starter and positively influencing others through a proactive approach.
• Proficient in the use of MS Office, and in particular, high level skills in Excel to manage complex spreadsheets and data.
• Educated to degree or equivalent experience
• Ability to cope with conflicting demands and prioritise their own work effectively
• Experience of a customer facing or student facing role providing advice and guidance.
• Experience of managing a small team of staff.
• Experience of a customer facing or student facing role providing advice and guidance
• Experience of managing a small team of staff.

What you'll get in return
Excellent salary
Hybrid working
25 days annual leave plus public holidays (increasing by 1 day per year served up to a maximum of 30)Annual bonus schemePension schemeReimbursement for eye tests and flu jabs.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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