Administrative Assistant

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.

Administrative Assistant

Hindle House, Banbury

£23,872 - £25,128 per year

37.5 hours per week

We have an excellent opportunity for an experienced Administrative Assistant to join our Central Income Team based in Banbury. This opportunity is situated right in the heart of our professional call center environment and involves liaising with a range of internal teams to support the effective delivery of housing services.

The role of Administrative Assistant will include:

• Delivering a high quality customer focused administrative support service to internal and external customers
• Maintaining effective filing systems, database records and processes
• Proactively managing complaints for service area, focusing on first contact resolution
• Developing, building and maintaining relationships with residents and stakeholders
• Updating and maintaining all manual and computerised records in an accurate and timely manner

Skills and experiences:

• Recent experience of undertaking a similar role in a customer service environment
• Proven experience of working to deadlines and prioritising work loads
• Good interpersonal and customer care skills
• Working knowledge of producing and analysing statistical data and compiling reports
• A basic understanding of Microsoft Word and Excel (or similar)

Why work for us?

Sanctuary Housing is one of the UK’s leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 23 days annual leave (rising to a maximum of 28 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Volunteering scheme
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• £23,872 per annum (rising to £25,128 per annum after 12 months, subject to satisfactory performance)

To view the job profile, please click here

Closing Date:07 April 2024

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuaryon Twitter’

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.