Administrative Officer - Lisahally

We are currently recruiting for AO's for our client based in Derry/Londonderry (Lisahally). The successful candidates will be required to start once the vetting paperwork and ANI completed.

Start date: 19th Feb

Rate of pay: £11.99

Duration: 51 weeks

Hours of work: Full time 37 Hours per week

The contracted hours are 8am - 8pm Monday – Friday and every 4th Saturday on a rota basis. However, at present staff are working various shift patterns between 9.00 – 5.00 Monday to Friday.

No holidays can be accommodated in the first 12 weeks of employment due to the training for this role.

Key Responsibilities

• Answer calls within agreed timescales, taking personal responsibility to maximise availability for answering calls and delivering an accessible, effective service.
• Work collaboratively towards delivering and promoting resilience and ability to work in a pressurised telephony environment
• Good verbal and written communication skills
• Ability to build rapport with colleagues and customers
• Ability to work within and contribute to a team environment
• Ability to work accurately within set deadlines and to achieve targets
• Basic IT skills with an aptitude for learning new systems
• Organised with good time management skills
• Excellent interpersonal skills

Essential Criteria applicants must have:

• five GCSE/GCE passes (at A, B or C) with Maths and English.

( Proof of certs required )

• Excellent IT skills, including use of Microsoft Word and Excel.
• Excellent communication skills.
• Proven ability to use own initiative.