Administrative Officer

We are hiring Administration Officers !

Location: Stoke-on-Trent, ST1 4FD

Hybrid working: 3 days office based, 2 days remote working, once confident in independent working

Hourly rate: 12.84

Contract: Temporary, 6 month with possibility of extension, Monday - Friday, 9:00 to 17:00, full time, 37 hours per week

Brook Street in partnership with the Home Office has a fantastic opportunity to join their team of Administration Officers in Liverpool Home Office in the Family Human Rights Unit.

You will provide appropriate support, working within the case working teams, managing basic administration tasks, answering emails, requesting information and liaising with other departments and stakeholders.

Key responsibilities:

• Progressing and monitoring cases that are allocated to the unit in a timely manner and in accordance with current policy and guidelines.
• Liaising with partners which might include Immigration Removal Centres, Social Services, legal representatives, health care professionals and others.
• Managing information on spreadsheets and when needed be able to interpret and extract information from a database.
• Monitoring and managing incoming correspondence and responding to internal and external partners/clients both by email and formal letter. Some drafting might be required.
• Telephone call handling; complying with all GDPR requirements and safeguarding personal data.
• Ensuring data accuracy is maintained on internal management systems.
• Proving administrative support by undertaking administrative tasks, such as: file movement, logging correspondence and dealing with customer enquiries.
• Engage in ongoing learning and development.

Essential Criteria:

• Good written and verbal communication skills
• Adaptable, organised and good attention to detail
• Proactive, motivated, and self-led
• Flexible approach and ability to work independently and as part of a team
• Effective IT skills and have the capacity to learn to use new IT systems

Desirable Criteria:

• Previous experience of working within a fast-paced environment
• Previous experience of working in business support/customer liaison/support
• Casework background is preferred

Training:

No holidays during the 4 week training period. Two weeks bespoke training and thereafter 2 weeks of mentoring and supporting.

You must hold a valid passport and must have lived in the UK for longer than 5 years. You can apply for the role with your CV. This role requires security clearance that will be processed for you, if successful.

At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.

Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme.

Our supply of Contingent Workers to the Public Sector Resourcing Framework (PSR) has driven us to take further steps in supporting candidates with disabilities or veterans. Through our Guaranteed Interview Scheme, we offer candidates with disabilities and veteran who meet the stipulated criteria for the role, a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability or a veteran, we encourage you to reach out to us via email at , providing the role's navigation link and your qualifications. We are committed to engaging with you.

Throughout the application process we will discuss any reasonable adjustments needed. Your comfort and accessibility are of utmost importance to us, and we are eager to ensure a seamless communication journey.

We are committed to promoting a diverse and inclusive community - as place where we can all be ourselves and succeed on merit. In line with our Diversity and Inclusion policy, we welcome applications from all suitably qualified or experienced people regardless of age, gender, ethnicity or disability. Brook Street, part of Manpower Group, is a Disability Confident Employer.