Administrative Officer

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

Overview

The Office of the Public Guardian (OPG) protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their health and finance. We are an Executive Agency of the Ministry of Justice (MoJ), set up in 2007 following the introduction of the Mental Capacity Act of 2005.

OPG is responsible for registering lasting powers of attorney (LPA) and enduring powers of attorney (EPA) and supervising deputies who are appointed by the Court of Protection.

Power of Attorney Services (POAS) processes incoming power of attorney applications on behalf of the Public Guardian, within agreed targets and performance indicators. POAS comes under the Operations directorate of the Office of the Public Guardian (OPG.)

OPG is a fantastic place to work offering a range of development opportunities. The OPG has signed up to the ‘Time to Change’ pledge which supports mental health in the workplace, as well as recently receiving a health and wellbeing charter accreditation as we are committed to developing a supportive and inclusive environment that reflects the diverse community we serve.

OPG is currently going through an extensive period of organisational change. This will be delivered by our transformation programme – “OPG 2025”. The ambitious plan is about changing the way we provide services. It will help us meet the growing needs of our users, partners and our stakeholders. It will make sure our users experience a better level of support. Overall, it will help us to respond to the changing needs of society. This is so we can better support adults at risk and create high-quality services that are accessible and affordable.

OPG is aiming to have a Digital Power of Attorney in place that meets our customer and stakeholder needs. We aim to have a multiskilled, flexible workforce, working within office/home based locations to meet civil service environment.

Job Description, Duties and Responsibilities

You will be working with the Workforce Resourcing Services team to help deliver a high-quality recruitment service across OPG. This will include administrative IT duties, facilitating sifts and interviews, and meeting with successful candidates to conduct ID checks in office.
The successful candidates will be based in Nottingham but may have the opportunity to visit our office in Birmingham.

If placed on a merits list, you may later be offered a role on other teams within OPG. Roles and responsibilities will be largely similar, but not identical to the below.

Roles & Responsibilities:

Responsibilities may include any of the following, but are not limited to:

• Attending the Nottingham office regularly to greet candidates, facilitate interviews, and conduct ID checks;
• Managing inboxes and responding to both internal and external communications;
• Carrying out various administrative activities such as data input, filing, spreadsheet maintenance, and managing calendars;
• Liaising with business areas via phone, face-to-face, email, and MS Teams calls, using clear and honest communication;
• Booking and organising rooms and conference meetings;
• Being a flexible and supportive team member with good time management skills in order to prioritise work;
• Supporting and contributing to the aims, objectives and performance of the department to ensure the Business Plan targets are met.

Skills & Qualifications

Essential:

• Skilled in the use of Microsoft Word, Excel, Outlook & Teams;
• Excellent written and verbal communication skills;
• Ability to plan, organise and manage your own time to meet deadlines;
• Ability to make informed decisions based on evidence.

Desirable

• Experience of working in an operational delivery area or administration role;
• Experience delivering high-quality customer service.

Application process

This recruitment will follow the Civil Service Success Profile process. Candidates will be expected to provide a Personal Statement of Suitability of no more than 750 words in support of your application based on essential and desirable skills.

Interview Process

All interviews will be held remotely via MS Teams.

Feedback will only be provided if you attend an interview.

Reasonable Adjustments:

At OPG we are committed to ensuring our workplace remains diverse and inclusive place to work. We want to help you demonstrate your full potential whatever type of assessment is used. If you require any reasonable adjustments for any aspect of the selection process, do not hesitate to get in contact with us.

For further information on benefits of working for OPG, such as our Flexible Working Policy and a FAQ, please check the candidate information pack attached to this advert.

If your application for this role is unsuccessful, we may offer you an alternative role at the same or lower grade should one be available.

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Delivering at Pace

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an average employer contribution of 27%
• Annual Leave
• Public Holidays
• Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Job contact :

Name :
SSCL Recruitment Enquiries Team
Email :
Moj-recruitment-vetting-enquiries@gov.sscl.com
Telephone :
0845 241 5359

Recruitment team

Email :
Moj-recruitment-vetting-enquiries@gov.sscl.com