Administrative Support Officer

ABOUT THE ROLE

We're hiring for an Admin Support Officer to join the team at Central Office in Islington on a permanent, part time basis. You will hold a vital role in our central office to support the various back of house teams. You will be part of the Administration team, supporting with day to day admin, department support, reception duties, and other relevant areas of responsibilities. You will be trained in First Aid, Fire Marshal Safety, and other relevant training and qualifications. 

Shift Pattern: 2 days per week, 22.5 hours, Thursdays and Fridays 9 - 5. We are open to a discussion for flexibility of working days. 

ABOUT YOU

You will represent Social Interest Group, sharing our values, and support with achieving our mission. Ideally, you will have customer service skills, be an effective communicator, and have a personable manner and ability to build effective sustainable relationships with internal and external persons and agencies. 

Benefits, including Non-Contractual Perks

• 25 days annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards

OVERVIEW OF KEY RESPONSIBILITIES

Office Management

• Support with all office and general admin support for central office.
• Provide customer service to all office users and visitors; meet and greet, welcome visitors, tours of he office, manage adjustments, log book management.
• Key holder responsibilities; be responsible for opening and closing the office, ensure always someone present on site to open and close in absence.
• Order and maintain kitchen supplies, office stationary, sanitary items, and other equipment and supplies.
• Support in ensuring our property agreements are fulfilled, check safety, repairs and maintenance and follow process for any issues.

Other Admin

• Post/Letter administration; maintain supply of stamps, daily distribution of post, arrange deliveries.
• Manage enquiries inbox and phone, forward emails and calls to relevant people.
• Update organisation chart on regular basis and internal directories.
• Support central office departments and other teams as required.

Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. 

KEY CRITERIA

What we are looking for:

• Experience in identifying and resolving building and maintenance or health and safety issues
• IT proficiency; knowledge, skills, and ability to learn and manage online systems, particularly Microsoft
• Appointment and Bookings management ability on online systems, including Outlook/Teams
• Willingness to undertake relevant training to gain required qualifications
• Ability to prepare, and write documents, letters, and other communication to a professional, high business standard

What we would like, but not essential:

• Previous experience taking minutes in meetings
• Knowledge of Health and Safety and Equality legislation and practice
• Experience working in a similar size organisation/similar industry as Social Interest Group
• Experience working with similar persons that we support within our services/knowledge around what we do as an organisation

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

WORKING FOR US

ABOUT US

Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change

Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Our Values

Ambition – Eager to succeed and to accomplish as much as possible for our people

Empowerment – Giving staff and the people we support the tools, training, and information they need to achieve their potential

Transparency – Upfront and visible about our actions and open to scrutiny from stakeholders, service users, and staff

Inclusivity – Listening to, understanding, and including all our stakeholders to ensure we make a difference and get things right

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.