Address
Form of workThe role:
- Providing an efficient and effective reception service; answering phone calls, taking messages, returning calls where required. Greeting patients on arrival and informing associates of their arrival.
- Taking card/cash payment for sessions from patients and sending receipt if needed to patient.
- Having extensive knowledge of the services, the clinic and doctors offer, in respect of assessments, pricing. Understanding patients’ needs/requirements to make it an easy transition into therapy.
- Maintaining patient confidentiality and data protection.
- Responsible for opening and closing the clinic.
- Chasing outstanding information, emails, or documents.
- Holiday/sickness cover for other team members.
- Formatting of reports and letters, distributing to patients and GP’s when required in accordance with the instructions of the doctors.
- Liaising with patients, for the purpose of booking and confirming appointment times and details.
- Dealing with incoming patient referrals.
- Sending out appointment details to patients, obtaining all the correct paperwork, registration forms, consent forms etc.
- Liaising with associates by phone, emails to manage queries, appointment changes, and diary management.
- Monitoring and responding to incoming emails from patients and associates.
- Ongoing diary management, making sure all slots are filled for all associates.
- Keeping the practice well presented.
- Managing the portal, including diary, document recording, waiting list and cancellation list.
- Sending patient invoices to AXA to be processed.
- Attending quarterly team meetings.
- In addition to the main daily responsibilities above there may also be some ad hoc duties which will be required of you.
